Apprentice Participation Worker

Summary

Virtual School Kent has responsibilities for the education of Children in Care, Care Leavers, Adopted Children as well as Children and Young People with a social worker. You would be helping to run our activity days, meetings and events, and other county and local initiatives.

Wage

£19,216 a year

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Starting salary of £19,216 per annum which is equivalent to £9.96 per hour. Upon successful completion of the probation period, your salary will increase to £24,513 per annum.

Training course

Customer service practitioner (level 2)

Hours

Able to work flexible hours which will, at times include early mornings, evenings, weekend and school holiday working. Shifts to be confirmed.

37 hours a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To act as a good role model to Children in Care and other young people, supporting their positive behaviour, and to have a positive influence on service delivery
To support young people’s council groups and forums, working directly with young people to encourage attendance and inclusion in group discussions, activities and other initiatives
To assist in the planning, organising and to participate actively on and participation activity days and residential trips for children and young people
To sit on young person’s interview panels, and to identify, and provide active support to other young people when they participate in interview panels
Provide support to children and young people on an individual or group basis, under the guidance of the Participation Team to develop confidence in expressing their own views
To inform and feedback to senior management, Members and other professionals to improve the service delivered to young people
To prepare presentations and flyers and to undertake administrative tasks to support the Virtual School Kent’s Participation Team, such as photocopying, maintaining and updating records and databases
To assist the Participation Team with projects and other initiatives
To fulfill the criteria of the apprenticeship qualification

Where you'll work

Brook House
Reeves Way
Whistable
Kent
CT5 3SS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IMPACT FUTURES TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Team working
Initiative

About this company

Kent County Council is a county council that governs most of the county of Kent in England. It is the upper tier of elected local government. Below are 12 district councils and around 300 town and parish councils. The county council has 81 elected councillors. The chief executive and chief officers are responsible for the day-to-day running of the council.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a great opportunity to gain a Level 2 qualification in Customer Service whilst working as an Apprentice in a large, diverse, rapidly changing organisation

Ask a question

The contact for this apprenticeship is:

Kent County Council

Ms Andrea Wood

andrea.wood@kent.gov.uk

03000 422544

The reference code for this apprenticeship is VAC1000321052.

Apply now

Closes in 18 days (Wednesday 4 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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