Administration and Customer Service Apprentice

Summary

This is an exciting opportunity to work for an expanding organisation. You will undertake varied administrative and customer service duties such as, typing, correspondence by e-mail, plus much more. You will be working with a hardworking and friendly team.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, times TBA.

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will include various administration duties with the aim to develop and have more responsibility during your apprenticeship.

The role will include some of the following areas:

General administrative duties including typing, correspondence by e-mail
Liaise with field staff
To undertake filing, record keeping, photocopying and distribution of relevant documents
Post and mailing duties
Scanning of documentation onto the Doc View platform
Maintain health & safety standards
Work co-operatively with other teams and partners to deliver services effectively
Help out in times of need to ensure quality of service is met
To deal courteously and efficiently with all visitors
Using Microsoft Packages, in particular Word, Excel, and PowerPoint
To deal courteously and efficiently with all visitors
Answering the telephone in a professional manner and dealing with enquiries
Responsible for co-ordinating the post
Providing refreshments for visitors when required
Inputting data onto internal systems with a high level of accuracy
Dealing with stationery/stock levels and reordering as and when appropriate
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments with regards to your apprenticeship by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor assessor and manager with regards to any evidence requirements or support as and when required

Where you'll work

Premier House 2 Jubilee Way
Elland
West Yorkshire
HX5 9DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KIRKLEES COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Overview of Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your core responsibility will be to provide a high-quality service to customers. The duration of the training programme is up to 15-months.

The standard covers the following:

Knowledge:

Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge

Skills:

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Attention to detail

Behaviours/Attitude:

Developing self
Being open to feedback
Team working
Equality - treating all customers as individuals
Presentation - dress code, professional language
“Right first time”

You will have to evidence achievement of maths and English 4/C or above or Key Skills at Level or 2.

You will complete an End Point Assessment; this will involve the following:

Showcase/Portfolio
Interview
Practical Observation
Professional Discussion

You are given time off to study; you will attend classes face to face and complete work for your apprenticeship.

The study day is a Wednesday at Kirklees College in Huddersfield.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Desirable qualifications

BTEC or equivalent in:

ICT (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Initiative
Excellent attendance

Other requirements

There are good transport links by bus. Please check cost and time it will take to travel. Following applying for this vacancy the first stage, after your initial application, will involve a meeting with Nichola Barnes . If you do not attend this arranged meeting your application will not progress any further. For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk Mobile Number: 07788390025 Apprenticeship Team: apprenticeships@kirkleescollege.ac.uk

About this company

NU-SWIFT INTERNATIONAL is a company with an enviable reputation for the quality, reliability and efficiency of its fire extinguishing products, having over 70 years of experience in the Fire Protection industry. Through our network of approved service engineers and trained fire protection consultants, we offer advice on all aspects of fire safety.

After this apprenticeship

A full-time position, subject to satisfactory employment and achievement of apprenticeship.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

The reference code for this apprenticeship is VAC1000321040.

Apply now

Closes in 21 days (Sunday 8 June 2025 at 11:59pm)

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