Customer Service Apprentice

PRICE ENGINES LTD

BARROW ON TRENT (DE73 7HL)

Closes in 7 days (Saturday 31 May 2025 at 11:59pm)

Posted on 15 May 2025

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Summary

Do you love talking to people? Then this exciting opportunity to join our team as a customer service apprentice is the role for you! You will be the first port of call for customer contact, so dealing with telephone calls, emails and instant messaging. You'd greet callers and assist with all their needs whilst providing a high-quality service.

Wage

£17,784 a year

Check minimum wage rates (opens in new tab)

£8.55 per hour

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 11am - 8pm. Some Saturday mornings subject to suitable time off in lieu

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include:

  • Answering incoming calls
  • Responding to emails, and follow up if necessary
  • Responding to website live chat enquiries
  • Liase with technical staff
  • Processing orders
  • Packing SIM cards
  • Franking mail
  • Attend exhibitions and demonstrations

Where you'll work

PIONEER HOUSE
STENSON ROAD
STENSON
BARROW ON TRENT
DE73 7HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via teams with a development coach, who will be available for support
  • You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider.

We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
 
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative
  • Flexible
  • Friendly

About this company

Price Engines Ltd. was formed in 2000 and is an online business specialising in communications. In 2017 a move into mobile telecoms saw the launch of ParentShield - the UK’s only mobile network for children or those with special needs. Fun Fact: we also supply the SIM cards used by cast members in TV productions such as Married at First Sight

https://parentshield.co.uk (opens in new tab)

Company benefits

We enjoy coming to work and being at work. A diverse and welcoming environment with the opportunity to work directly with and alongside company directors and senior staff. Company mobile phone contract. Office based employment.

After this apprenticeship

Virtually any department within the business.

We are currently a very flat structure with almost everyone doing a bit of everything.

As we grow there will be an opportunity to build and lead teams in Customer Service, Finance, Marketing and General Business Management.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000320970.

Apply now

Closes in 7 days (Saturday 31 May 2025 at 11:59pm)

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