Customer Service Apprenticeship - Business Development
OUTSHINE OUTSOURCE LTD
BOLTON (BL1 4RF)
Closes in 28 days (Sunday 15 June 2025)
Posted on 16 May 2025
Contents
Summary
As a Business Development Customer Service Apprentice, you will be part of an experienced business development team, that undertakes discovery calls with various levels of decision-makers to uncover new business opportunities and ultimately create qualified meetings, demos, or leads for our clients.
- Wage
-
£18,000 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Thursday 9.00am - 4.30pm and Friday, 9.00am - 2.30pm
32 hours a week
- Start date
-
Monday 16 June 2025
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key attributes of a successful candidate:
- Clear and confident communicator
- Ambitious and resilient attitude
- Highly organised with strong attention to detail
- Self-aware and eager to learn and grow professionally
- Able to maintain accurate records and follow compliance procedures
- Proficient in using communication tools (e.g., phone systems, email)
Where you'll work
WESTGATE HOUSE
1 WESTGATE AVENUE
BOLTON
BL1 4RF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
METAGEDU APPRENTICESHIPS LTD
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
Customer Service Specialist Level 3 Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
Other requirements
The role is heavily focused on outbound calling but also includes management of email, calendars, client meetings and nurturing a sales pipeline.
About this company
Outshine is a business development agency that provides bespoke solutions to help businesses meet with prospective clients, build contact databases, develop a strong sales pipeline, and increase ROI. Our solutions can help companies in any industry, and we currently work with clients within IT, recruitment, marketing, digital, creative, print, advertising, telecoms and more. We understand that every businesses is different and what might work for one business, may not work for you, which is why we offer a sales strategy review to look at what your company's goal are, and how we can make you achieve them. Standard telemarketing is becoming a thing of the past, which is why Outshine has a unique strategy to generating new business opportunities.
After this apprenticeship
- Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC1000320961.
Apply now
Closes in 28 days (Sunday 15 June 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.