Customer Service Apprentice

Summary

Fantastic opportunity to become a Customer Service Apprentice by offering great customer service, working well within a team at Brasshouse Community Centre in Smethwick. You will create a friendly, warm and welcoming environment with the key aim of ensuring our customers enjoy a great service,

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

35 hours weekly. Travel Pass available (Subject to T’s & C’s). 25 days annual leave pro rata. Company training programme.

35 hours a week

Start date

Monday 9 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Service Practitioner level 2 qualification.

An office-based training scheme. You will not need to attend college campuses to complete this apprenticeship
The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation
Your core responsibility will be to provide a high-quality service to customers, which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers
You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
Your customer interactions may cover a wide range of situations and can include: face-to-face, telephone, post, email, text and social media

Where you'll work

BRASSHOUSE LANE
COMMUNITY CENTRE
BRASSHOUSE LANE SMETHWICK
WEST MIDLANDS
B66 1BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SANDWELL COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will not need to attend college campuses to complete this apprenticeship

More training information

Possibility of progressing to a higher-level apprenticeship (L3 Customer Service) or full-time employment.
As well as working towards a Level 2 qualification Customer Service you will learn job-specific skills from experienced colleagues. In addition to a workplace mentor, you will receive support throughout your apprenticeship by a dedicated mentor from within the business.

Requirements

Essential qualifications

Other in:

English (grade Entry 3/GCSE 2)
Maths (grade Entry 3/GCSE 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

NSDT is a voluntary organisation and registered charity managed by local people for local people. Originally set up in 1988 to provide housing regeneration in North Smethwick, our focus now includes economic and social regeneration where we aim to make a real and positive contribution to the lives of people in North Smethwick.

https://nsdt.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

To progress within the business to a full-time position or to a higher level apprenticeship

Ask a question

The contact for this apprenticeship is:

SANDWELL COLLEGE

Gemma Taylor

apprentice@sandwell.ac.uk

0121 667 5018

The reference code for this apprenticeship is VAC1000320942.

Apply now

Closes in 17 days (Monday 2 June 2025 at 11:59pm)

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