Technical Support Apprentice (Techedia Ltd)

Summary

You will rapidly expand on this knowledge and work to implement workflows and stable solutions onto client systems, following most aspects of the Software Development Lifecycle while offering an unrivalled level of user support.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course

Digital support technician (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you eager to launch your career in tech but don't want to follow the beaten path? This is an exceptional opportunity to immerse yourself in a unique and specialised system - one you won't encounter in most other firms. We are offering a chance to learn the Proclaim case management system from the ground up, within a fast-paced, supportive business that thrives on internal development and career progression.

As a Proclaim Support Technician, you'll become an integral part of our Proclaim Development team. You'll gain hands-on experience with Proclaim, learning how to interpret user and stakeholder requirements and transform them into functional, stable solutions. Your learning journey will teach you the art of gathering requirements to implementation and support, providing you with a holistic view of how IT enables business success.

Key Responsibilities:

Learning to navigate and configure the Proclaim system to meet client and internal needs
Supporting the design and rollout of automated workflows and document templates
Analysing user requests and collaborating with colleagues to provide effective solutions
Delivering a high standard of user support and troubleshooting technical issues with confidence
Participating in system testing, deployment, and continual improvement processes
Developing your skills in scripting, logic flows, and basic database interactions

Where you'll work

The Cloisters
Corporation Street
Southport
PR8 1AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

Helpdesk Operations and Functions
Maintaining Digital Systems and Services
Fundamentals of Digital Systems
Administration of Digital Systems and Services
Change Management
Teamwork and Communications
Introduction to System Security
User and Stakeholder Training
Working in Digital Support
Data Operations and Security
Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade A*-C/9-4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Proficient in Microsoft Suite
IT Literate
Windows operating system
Written communication skills
Interpersonal skills
Fast paced environment

About this company

Techedia is a leading provider of support and maintenance of the Proclaim case management system which is the UK’s most widely used case management system within the legal sector. Techedia have been established since 2014 with years’ worth of experience in all areas of our business. We have 3 dedicated teams for all aspects of technology, ranging from Proclaim support & development to network & infrastructure support to bespoke software solutions & MI reporting tools. At Techedia, we understand the evolving needs of legal professionals. Our vastly experienced developers will help you get the absolute best out of your Proclaim CMS, working closely with key stakeholders to drive efficiencies, streamline processes and automate and integrate at every opportunity.

http://www.techedia.co.uk (opens in new tab)

After this apprenticeship

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Nathaniel Hamilton

NathanielHamilton@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000320914.

Apply now

Closes on Monday 23 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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