IT Support Engineer Apprentice (Monitor Computer Systems)
MONITOR COMPUTER SYSTEMS LTD
York (YO30 4WH)
Closes on Monday 23 June 2025
Posted on 15 May 2025
Contents
Summary
The vacancy will initially involve training in all the aspects of a software supplier from the writing of the code, through testing, to the distribution and support of the application.
- Wage
-
£15,600 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 09:00 to 17:15 with ¾ hour for lunch.
37 hours 30 minutes a week
- Start date
-
Monday 30 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Initially the candidate will undergo a mixture of training and on the job experience.
The position is based solely in the support department but will liaise with the development department.
Key responsibilities will be:
- Interface directly with our customers in a professional and courteous manner.
- Provide support on a product which monitors life and property.
- Integrate into an established team of IT professionals.
- As well as working on the first line support desk, the candidate may assist in internal infrastructure work and manage projects.
- The candidate will need to be someone who is capable of following a contract to supply a new Sentinel system and meet each requirement in that project to install the system, configure it to meet their requirements, train their users and eventually go live.
Where you'll work
4 Cayley Court, George Cayley Drive
York
YO30 4WH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
English and Maths (grade Grade 4/5 or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Problem solving skills
- Windows
- Linux operating systems
- SQL Databases
- Networks
- Virtualisation
- Hardware building
- Configuration
- Application Support
- Personable and intelligent
- Clear communicator
Other requirements
The candidate must be able to communicate clearly with his/her colleagues and be capable of dealing with sometimes quite technically challenging and complex problems.
About this company
Monitor Computer Systems Ltd. are the market leader in the UK for supplying state of the art Alarm Management systems to the alarm monitoring industry. We also supply and support systems in Europe and the USA. The average time with Monitor now exceeds 5 years. We are one of the most attractive employers in York and people don’t want to leave us.
Company benefits
• Pension • Holiday entitlement starts at 31 days but that includes bank holidays - They can choose to work a bank holiday, and we give the equivalent back in lieu time. • Free Parking
After this apprenticeship
Monitor Computer Systems expose employees to the latest industry standard protocols and a wide range of new technologies. This in turn means they become very employable IT specialists with a broad range of skills.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Sean Hove
SeanHove@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000320896.
Apply now
Closes on Monday 23 June 2025
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