Customer Service Level 3 Apprenticeship

J D M LETTINGS LTD

ORPINGTON (BR5 1NA)

Closes in 30 days (Sunday 15 June 2025 at 11:59pm)

Posted on 15 May 2025

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Summary

JDM Estate Agents in Greenwich are looking for a Customer Service Apprentice. This opportunity will offer the successful candidate the opportunity to learn the skills to become a Lettings consultant from sector professionals.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Mondays - Friday, 9.00am - 6.00pm and 9.00am - 5.30pm on a Saturday (will get a fixed day off in lieu during the week and we are closed on Sundays)

40 hours a week

Start date

Monday 16 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties Include:

  • Dealing with enquiries into the office with regard to properties
  • Answering the telephone, dealing with walk-in customers and internet leads
  • Use of the company database, including customer management
  • Use of company emails
  • Helping customers with their needs and develop tailored solutions
  • Business generation, including phone, mail and internet activities
  • Arranging, confirming and conducting viewings to include appropriate follow up
  • Dealing with offers and agreeing lets and referencing
  • Pre-tenancy work, to include tenancy agreements
  • Arranging, confirming and conducting market appraisals to include follow up (where applicable)

Suitable candidates must possess:

  • Excellent communication skills, both verbal and written
  • Strong administrative and organizational abilities
  • Ability to work independently and as part of a team
  • Self motivated and driven
  • Good with computers and systems
  • Friendly and polite manner

As a Consultant, you will have the opportunity to work with diverse customers, helping and meeting customer needs, growing and developing the business. You will be responsible for providing expert advice, conducting appointments and phone/written activities. Your strong communication, administrative, and organisational skills will be essential in ensuring the success of the business. If you are a motivated individual with a passion for helping people and helping the businesses thrive, we invite you to join our team.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Where you'll work

CARRICK HOUSE
36 STATION SQUARE
PETTS WOOD
ORPINGTON
BR5 1NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ABM TRAINING (UK) LTD

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

  • The Apprentice will learn whilst in the workplace with monthly tutor online/face-to-face training
  • You will have a mentor assigned to you within the workplace to be able to learn the lettings skills from sector experts

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Presentation skills
  • Team working
  • Initiative

Other requirements

An interest in the sector and a career within the industry is desired

About this company

We are an independent Estate and Lettings agent in the South East and we are experts in our local property market. Superior customer service and professionalism are at the heart of our business. Our experienced staff, knowledge of the area and of the local market get our clients results and our feedback speaks for itself. jdm offers a complete lettings service and also operates a successful Land & New Homes division. As part of our commitment to maintaining a market leading, professional service, we are members of the NAEA, ARLA and the Guild Association Scheme, as well as being awarded “Best Estate Agency in Kent” and “Highly Commended for Estate Agency Marketing in the South East”.

https://www.jdmestateagents.com/about-us/ (opens in new tab)

After this apprenticeship

  • Progression onto further training available 

Ask a question

The contact for this apprenticeship is:

J D M LETTINGS LTD

Kim Carter

kim@abmtraining.co.uk

The reference code for this apprenticeship is VAC1000320891.

Apply now

Closes in 30 days (Sunday 15 June 2025 at 11:59pm)

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