Apprentice Customer Service Administrator
FRANCE & ASSOCIATES LTD
Huddersfield (HD1 5LG)
Closes in 14 days (Saturday 31 May 2025 at 11:59pm)
Posted on 16 May 2025
Contents
Summary
We are recruiting for a Apprentice Customer Service Administrator to work at our busy practice. Our firm specialises in architectural & surveying services within the insurance and legal industry. Another part of our practice is involved with acting as an expert witness on insurance claims and providing reports for litigation purposes.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
The wage will be reviewed.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday
Shifts to be confirmed
37 hours 30 minutes a week
- Start date
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Monday 7 July 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is ideal for a school/college leaver or someone who may have some basic experience of administration but would like to gain more experience and receive training via the apprenticeship programme.
The applicant will be required to work between two teams within the company. Supporting the architectural and surveying team, attending site visits with Senior members of the team to prepare minutes to meet court deadlines. Due to the confidential nature of the type of work you will be dealing with it will be important to be office-based, with the opportunity for working from home, in time.
Role and Responsibilities
- Answering telephone and e-mails in a professional and timely manner
- Delivering high levels of customer service in a friendly and professional way
- Filing both paper and electronic files regularly
- Keeping spreadsheets up to date
- Liaising with internal departments
- Inventory of stock, i.e., stationery and other items required for the office
- Assist any visitors to the office
- Occasionally visiting construction sites
- Typing up minutes of meetings
- Typing up reports
- Projects positivity, enthusiasm for the role and professionalism
- Verbal and written communication skills in line with data protection regulations
- Assisting members of the team as and when required
- Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments by the required timeline
- Build up your portfolio of evidence on-going during your apprenticeship programme
- Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Where you'll work
83 Fitzwilliam Street
Huddersfield
HD1 5LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KIRKLEES COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
More training information
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
- Complete all required assignments by the required timeline
- Build up your portfolio of evidence on-going during your apprenticeship programme
- Access support from your tutor/assessor and manager when required
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 4/C or above or equivilent)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Excellent Attendance
- Excellent Timekeeping
Other requirements
The first stage after your initial application will be to attend an interview via teams/telephone with a member of the team at Kirklees College. It is mandatory to contact us to arrange to discuss your application. Candidates may be asked to complete an assessment as part of the interview process. For any further information on this vacancy please contact the Apprenticeship Recruitment Team at Kirklees college on apprenticeships@kirkleescollege.ac.uk or Tel: 01484 437054 or 07788390025. There is no need to contact the employer at this stage, the college is more than happy to help you with any queries you may have. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.
About this company
France + Associates are an award-winning chartered architectural practice who specialise in inclusive design. Our expert team provide architectural solutions for people with life changing injuries, enabling them through design. We offer substantial practical experience and specialist knowledge of designing homes for people living with a disability. We act as expert witnesses, assessing the suitability of property for those with a disability, and provide accommodation reports for litigation purposes. By working collaboratively with clients and their advisors, we deliver creative and logical solutions to the built environment.
https://www.franceandassociates.co.uk/about-us/our-team (opens in new tab)
Company benefits
Parking Private healthcare “Top up” – subject to criteria Pension contributions – subject to criteria Loyalty scheme to increase holiday entitlement – subject to criteria Opportunity to work from home on occasions after a probationary period
After this apprenticeship
- Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
apprenticeships@kirkleescollege.ac.uk
07788390025
The reference code for this apprenticeship is VAC1000320875.
Apply now
Closes in 14 days (Saturday 31 May 2025 at 11:59pm)
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