Apprentice IT Engineer

Summary

Are you eager to start a career in IT? We're looking for a friendly, energetic team player who’s focused on career growth and personal development. Our supportive team is excited to help the next IT apprentice thrive. Could that be you? Are you looking to kickstart your career in IT? Look no further than ICU IT.

Wage

£18,000 a year

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Training course

Information communications technician (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm.

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

Have the responsibility of the Primary Customer Contact (PCC) to specified customers and being the primary support to these customers
Work with the Systems Manager in promoting the development of PCC customers’ IT facilities
To complete maintenance schedules as specified by the Systems Manager, to record results and highlight exceptions for further action
To check backup results for all customers, as directed by the Systems Manager
Produce and maintain support tickets, site and system documentation to the company standards
Design and manage Customer Projects as identified by the Systems Manager including software patch and upgrade roll-outs
To comply with all technical and engineering standards specified by the Systems Manager and to contribute to the development of these standards to enable continual improvement of the company
Attend and successfully complete your apprenticeship training programme
Responsibility for specific technical expertise as defined by the Systems Manager

Where you'll work

GLENEAGLES HOUSE
VERNON GATE
DERBY
DERBYSHIRE
DE1 1UP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ALTHAUS DIGITAL LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Information Communications Technician Apprenticeship Standard
On-demand training resources via Pluralsight platform
Best-in-class remote training via Zoom
Full support from Digital Skills Coach

More training information

Althaus Digital is a leading training provider that specialises in IT and digital apprenticeships, helping people like you kick-start exciting careers in tech
We work with top employers to give you real-world experience, industry-recognised qualifications, and the skills you need to succeed in today’s digital world
Whether you're into coding, data, or digital marketing, Althaus is here to help you take your first step into the tech industry and thrive

Requirements

Essential qualifications

GCSE in:

English (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Team working
Initiative

About this company

ICU IT are proud to provide IT support to clients across Derby, Nottingham, Leicester, Sheffield, Stafford, South Yorkshire and the surrounding areas. Regardless of the industry you work in, you’ll be able to count on our expert team to provide you with first-class IT solutions that’ll expertly meet your individual business needs and requirements.

https://icuit.co.uk/ (opens in new tab)

Company benefits

Local to city centre, 20 days holiday + bank hols, and 3 days off over Christmas. Free onsite parking and team building events e.g. go-karting, quad biking, escape rooms. Happy to support and pay for exams / training material for additional courses.

After this apprenticeship

For someone looking to progress their role, the IT apprentice roles naturally leads into roles such as: IT Technician, Field Technician and Third Line support

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

Tasha Wright

tasha@althausdigital.co.uk

+44 20 3649 9003

The reference code for this apprenticeship is VAC1000320857.

Apply now

Closes in 25 days (Tuesday 1 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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