Learning & Development Apprentice Administrator

Summary

Amore Group seeks an enthusiastic and competent apprentice, who enjoys working with people and developing others. You'll support a customer-focused learning and development service, use your initiative in a fast-paced team, and receive guidance throughout your apprenticeship. Great opportunity to grow in a professional, values-driven environment.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 8:00am - 4:30pm

40 hours a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties & Responsibilities:

To provide support and assistance to the Learning and Development function in a wide range of administrative duties
To assist with all course administration, including monitoring training and compliance data, liaising with staff to book them onto training, maintaining training databases, and compiling reports
To assist with booking Amore staff on training courses, dealing with L&D queries by phone, e-mail and face to face
To assist with the administration of Amore’s e-learning platform including updating staff training records on our internal systems
To assist with pre-course administration including the collating and printing of L&D materials, processing bookings, issuing joining instructions and pre-course information to delegates, providing pre-course customer service to delegates and trainers and assisting with organising in-house training courses
Excellent knowledge of Excel to gather, analyse or present information
Providing administrative support for the evaluation of L&D activity

Your Responsibilities During your Apprenticeship:

Attending all on the job training and providing proof of your recorded hours
Completing all your learning activities, assignments and exams
Taking part in regular progress reviews with your employer and training provider at least every 12-weeks
Agreeing with your employer and training provider when you’re ready to take an end-point assessment
Knowing you’ll be assessed by an end-point assessment organisation (EPAO) at the end of your apprenticeship
Letting your employer know in advance if you can’t work
Letting your training provider know in advance if you aren’t able to attend OTJ training
Talking with your employer or training provider about any feedback, concerns or complaints you have

Qualifications, Skills and Experience:

You will need the following qualifications and experience:

Ideally be educated to GCSE or A level
Numerate
Good working knowledge of Microsoft Office packages (Word, PowerPoint, Excel)

Key personal skills:

The list of responsibilities above is not exhaustive; the role will appeal to those who are organised and who enjoy working within a team but are self-motivated and driven to be able to use their own initiative.

Proactive and eager to learn
Strong organisational skills
Time management skills
Able to work to deadlines
Drive and commitment to results
Strong verbal and written communication skills including excellent telephone manner

Equality and Diversity:

It is the responsibility of the post holder to promote equality and diversity as part of their role.

The post holder will undertake their duties in full accordance with the Amore’s policies and procedures relating to equal opportunity and diversity.

Health and Safety:

To promote health, safety and welfare
To undertake their duties and responsibilities in full accordance with the Amore’s Health and Safety Policy and Procedures

Where you'll work

SUTTON QUAYS BUSINESS PARK
CLIFTON ROAD
SUTTON WEAVER
RUNCORN
WA7 3EH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Training delivery is remote, based on a blended model of one-to-one sessions, group sessions, webinars, online courses, video, and additional support as required.

The role is fully office based located at Evan House, Sutton Quays Business Park, Sutton Weaver, WA7 3EH. This is where the training will take place.

The apprentice will meet the tutor every 3-4 weeks on Teams but would be able to contact the tutor for any support in between the meet ups.

More training information

Ginger Nut Training are rated “Good” in all areas by Ofsted, are accredited by Matrix, and are consistently reviewed at 5* on Google and Trust Pilot. Their rating on the government portal remains as “excellent”.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

About this company

Amore Complex Care provide CQC regulated activities to supported living services to adults and children with a range of complex needs. This includes mental health needs, autism, challenging and emotional behaviours, acquired brain injuries and learning disabilities.

http://www.amore-complexcare.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

If the applicant excels in the apprenticeship and during this time highlights that they have the right skills set, knowledge and attitudes and values to show that they would be an asset for the organisation, then there may be the opportunity of a full-time position within the organisation, though this will be assessed and evaluated throughout the apprenticeship and the organisations business needs to warrant if a full-time position is required.

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