Business Administration Apprentice

Summary

This is a fantastic opportunity to join our damage and recharge team as a business administration apprentice. You will gain exposure to a wide range of administration duties, including reissuing PCNS, billing out damage, and cross referencing of vehicle inspection paperwork.

Wage

£16,536 a year

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Training course

Business administrator (level 3)

Hours

9:00am to 5:30pm

40 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Join our PCN and Damage Recharge team. You will work with another member of the team to work through the full process of assessing paperwork to recharging.

Role Includes

Scanning and saving of delivery and collection notices
Logging information, mileage, fuel res details onto our rental system
Checking for damage and obtaining quotes for repair
Raising damage pack to corporate and retail customers
Weekly reminder letters
Raising the invoice to a customer
Liaising with insurer and garages for repair updates
Spot checking vehicles for delivery driver errors
Recharging PCN to customers
Querying PCN’s on behalf of customers

Where you'll work

238 BIRMINGHAM ROAD
KUDHAIL HOUSE
GREAT BARR
B43 7AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 business administration qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative
Driven
Methodical approach

About this company

Mobility Vehicle hire is a nationwide provider of adapted, wheelchair accessible, dual control and specialist vehicles. MVH have been trading for 16 years and have two offices, one located in Great Bar, Birmingham, and the second one in Glasgow. MVH provides relief vehicles to insurers, NHS, organisations and charities, we are predominantly B2B based and excel within our sector.

https://specialistvehiclerental.co.uk/ (opens in new tab)

Company benefits

5pm finish on the last Friday of the month, Casual dress every Friday.

After this apprenticeship

Possible job offer at the end of the apprenticeship for the right candidate, and further opportunities for promotion.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000320715.

Apply now

Closes in 13 days (Saturday 31 May 2025 at 11:59pm)

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