ICT Technician Apprenticeship

Summary

This is an additional role to support the team with systems and IT tasks. As an apprentice we will give you the skills and knowledge to commence a career in ICT.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Apprentice rate, based on age, rising to £24,242.40 on completion of apprenticeship.

Training course

Information communications technician (level 3)

Hours

Monday to Friday, to be arranged.

37 hours a week

Start date

Monday 23 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working under the direction of the ICT Support Technician:

Act as the initial point of contact to Advance Northumberland staff, including Advance Head Office and remote sites.
Support new user set up of equipment, including: laptops, telephones, mobile phones and tablets.
Support the installation and maintenance of network equipment, including patching, Wi-Fi access points, switches and routers.
Support the installation of new software and updates to existing software.
Support administration and updates to the Active Directory and user accounts.
Support first line troubleshooting and ensure proper escalations through Advance Northumberland Helpdesk, and use of the Northumberland County Council (NCC) Service Level Agreement.
Support departmental administration and maintenance of all records, including purchase orders, invoices, internal documentation and disaster recover records.
Support Advance Northumberland to maintain high quality, reliable and secure ICT services to the business.
Work to and positively promote all Advance Northumberland ICT and Information Security policies.

Generic Requirements for all colleagues:

Work to ensure Company activities are UK GDPR compliant.
Contribute to the creation of a positive culture in line with Advance Northumberland values
Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
Ensure a safe and sustainable working environment is promoted across the business
Contribute to the financial performance of the business, in line with role responsibilities
Undertake other reasonable duties as requested

Where you'll work

Reception Wansbeck Workspace Rotary Parkway
Ashington
Northumberland
NE63 8QZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This apprenticeship is fully workplace based.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4-9 Or Equivalent)
Maths (grade Grade 4-9 Or Equivalent)

Desirable qualifications

GCSE in:

IT (grade Grade 4-9 Or Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

You will: • Have knowledge/understanding of Microsoft packages and be able to learn new systems. • Demonstratable desire to pursue a career in ICT. • Good communications skills, written and verbal. • The ability to work independently and take initiative and as part of a team • Ability to learn to be an effective communicator both written and verbal. It would be good but not essential if you also have: • Training or qualifications in ICT. • Full UK driving licence or working towards one

About this company

Advance Northumberland is a diverse property investment & development business, delivering opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council. Whether its support for new and developing businesses, the remediation of challenging brownfield sites, building of large-scale manufacturing units, delivering new purpose-built offices, delivery of major town centre redevelopments, including complex retail developments, leisure facilities or the delivery of high-quality market sale and affordable housing it can all be found in this unique regeneration company.   We work collaboratively with stakeholders and partners, delivering positive physical and economic development.  Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.   In doing so, we will support a broader county-wide assets-based approach to promote economic growth and an improved quality of life for its communities. Building on the opportunities emerging from North of the Tyne and Borderlands initiatives to enhance its regeneration impact, taking its lead from Northumberland County Council, and working in collaboration with key partners.  Our People team supports the business with all things people related, from recruitment to development and engagement; we also manage all colleague benefits and payroll. We are a full service people team supporting our managers and colleagues to deliver for the business. OUR VALUES Our values are at the centre of our activities, linking to our vision to make Northumberland a wonderful place for people to live work and do business. • Dedication – passionate and tenacious about delivering for Northumberland. • Honesty – working to the highest standards of integrity and accountability. • Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors. THE BENEFITS OF WORKING FOR US We care about our colleagues and their wellbeing and have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. We focus on our colleague’s health, wealth, and lifestyle. We like to think our benefits package is one of the best around!

After this apprenticeship

Full time employment
Progression to further training

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