Business Administrator Apprenticeship
K T MANAGEMENT COMPANY UK LTD
BRIERLEY HILL (DY5 1TA)
Closes in 23 days (Friday 6 June 2025 at 11:59pm)
Posted on 14 May 2025
Contents
Summary
A fantastic opportunity has become available to join this organisation as a property administrator apprentice. You will have the opportunity to learn and develop your skills within the industry, whilst completing a Level 3 Business Administrator apprenticeship.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 9.00am to 5.00pm.
37 hours a week
- Start date
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Monday 16 June 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
General Office Duties
- Deal with telephone, letter, email and face to face enquiries from start to finish, ensure everything is documented and followed up to conclusion
- Assist colleagues by managing computerised and paper systems (filing) to ensure accurate records are kept at all times.
- Assist colleagues in producing/locating documents including letters, emails, printing and copying documents.
- Assist with general office duties to help with the daily running of the office
Customer Service and Expectations Management
- Provide excellent customer service and manage expectations at all times
- Deal with telephone, letter, email and face to face enquiries from start to finish, ensure everything is documented and followed up to conclusion.
- Liaise with the clients, identify their needs and requirements (Subject to restrictions)
- Liaise with the extended clients, identify their needs and requirements (Subject to restrictions)
- Assist colleagues in planning inspections, meeting, budgets and reporting
- Excellent communication and administration skills, required to maintain files and records
Where you'll work
UNIT 2
SHAW HOUSE
TWO WOODS LANE
BRIERLEY HILL
DY5 1TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WALSALL COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business administrator level 3 standard apprenticeship qualification
- Bi-weekly blended learning sessions
- Weekly off the job training
- Functional Skills in maths and English, if required
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C or 4)
- Maths (grade C or 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
About this company
KT Management is a residential property management business based in the Midlands. We specialize in providing quality property management services and professional maintenance support for residential sites of all sizes – from single apartment blocks to large mixed estates. We pride ourselves on our friendly, approachable and professional service which we tailor to the specific needs of individual sites. KT Management have spent the last decade developing and expanding our knowledge and practices with the clear aim of refining our procedures and services to fulfil the exact needs of each and every customer. We truly understand that ‘one size does not fit all’ when it comes to keeping your home in tip top condition. KT Management nurtured its skills and experiences step by step, building its expertise from a sound knowledge base – something we believe is the essence of stability and long-term sustainability.
After this apprenticeship
- The opportunity to progress within the company with further training in procurement or Housing and Property Management
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Eleana Ewins
eewins@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC1000320466.
Apply now
Closes in 23 days (Friday 6 June 2025 at 11:59pm)
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