IT Apprentice

BAYTEK OFFICE SOLUTIONS LTD

NEWTON ABBOT (TQ12 6TL)

Closes in 17 days (Saturday 31 May 2025 at 11:59pm)

Posted on 14 May 2025

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Summary

We are seeking a pro-active and enthusiastic individual to join our IT team as an IT Apprentice. This role offers a valuable opportunity to develop your skills in a real-world environment while working towards a recognised IT qualification. You’ll gain hands-on experience in providing technical support and maintaining IT systems.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Annual wage - £16,000-£20,000

Training course
Information communications technician (level 3)
Hours
Monday - Friday (09:00 - 17:00).

37 hours a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties and Responsibilities:

  • Deliver first-line support to end users, resolving hardware, software, and network issues.
  • Assist with the setup and configuration of IT equipment including PCs, laptops, and mobile devices.
  • Support the installation and maintenance of software and system updates.
  • Monitor and report issues related to IT systems, printers, and network performance.
  • Help maintain accurate IT asset records and documentation. 
  • Work with the IT team on projects such as system upgrades, migrations, and rollouts.
  • Adhere to IT policies, procedures, and security best practices. 
  • Provide excellent customer service to ensure positive user experiences.

Daily Tasks Will Include: 

  • Responding to helpdesk tickets and logging support queries. 
  • Performing routine checks on customer devices via RMM. 
  • Maintain accurate documentation.

Where you'll work

UNIT 25-26
WENTWORTH ROAD
HEATHFIELD INDUSTRIAL ESTATE
NEWTON ABBOT
TQ12 6TL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

You will attend South Devon College one day per week for your college sessions, and spend the remaining four days here at BAYtek.

More training information

The employer: 

  • IT support and troubleshooting
  • Networking and security fundamentals 
  • Installing and configuring hardware and software
  • Working with cloud-based technologies (e.g. Microsoft 365) 
  • Customer service and communication in a technical environment 
  • Health and safety, data protection, and cybersecurity best practices

South Devon College:

  • Provide technical support to customers.
  • Establish and diagnose IT problems and faults.
  • Undertake relevant processes with tools and technologies to resolve IT issues.
  • Communicate with all levels of users, talking them through steps to take to resolve issues or set up system.
  • Apply appropriate testing methodologies to hardware or software. 
  • Document or escalate IT tasks as appropriate.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Problem solving skills
  • Team working
  • Passion for technology
  • Desire to learn
  • Work well independently

About this company

BAYtek Office Solutions was founded with a clear mission: to deliver top-quality, professional sales and support to local businesses - efficiently and with a personal touch. We specialise in providing photocopiers, printers, and IT solutions to a broad customer base across Devon, Cornwall, and Somerset. Our team is committed to delivering exceptional customer service that consistently exceeds expectations—backed by industry-leading hardware and dependable after-sales support. As an authorised reseller for Fujifilm and a Canon Platinum Partner, we supply award-winning equipment recognised for reliability and performance. In addition to our print and document solutions, our in-house IT services team provides dedicated support to schools, offering tailored, cost-effective solutions that meet the unique needs of the education sector.

https://www.baytek.co.uk/ (opens in new tab)

After this apprenticeship

2nd Line IT Support Tech.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Craig Gorman

01626 833139

The reference code for this apprenticeship is VAC1000320454.

Apply now

Closes in 17 days (Saturday 31 May 2025 at 11:59pm)

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