Information Communications Technician Apprentice
CERULEAN SOLUTIONS LTD
Barnet (EN4 0DZ)
Closes on Tuesday 24 June 2025
Posted on 14 May 2025
Contents
Summary
We are looking for a motivated and tech-savvy individual to join our IT team as an IT Helpdesk Apprentice. This apprenticeship offers an excellent opportunity to gain hands-on experience in IT support while developing key skills in problem-solving, customer service, and technical troubleshooting.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.15am - 5.15pm
35 hours a week
- Start date
-
Wednesday 25 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Supporting the Technical Team, you will work alongside experienced IT professionals to assist in providing technical support to our clients, troubleshoot issues, and maintain essential IT systems, workshop repairs and commissioning of equipment, deliveries and updating documentation.
You will be exposed to a range of technologies including networking, wireless, servers, desktop devices, and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.
Key responsibilities:
- Respond to Helpdesk requests remotely
- Help desk calls –taking help desk calls; logging and tracking calls
- Hardware and software repairs in a workshop facility Installation of hardware and software
- Maintain network documentation and reporting
- Assisting with sourcing spare parts and replacement equipment
- Assisting Technical team with maintenance tasks and installs
Where you'll work
120 Cockfosters Road
Barnet
EN4 0DZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SOLVEWAY LIMITED
Your training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Information Communications Technician Level 3 Apprenticeship Standard:
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week
Training Modules Covered:
- CompTIA A+
- Microsoft Azure AZ-900
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4+)
- Maths (grade C/4+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
Cerulean Solutions is an Information Technology company providing integrated solutions for small to medium sized businesses. The company has been trading since 2000 and has developed a strong client base. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.
After this apprenticeship
- We are looking to offer full-time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
Catherine
catherinewingrove@solveway.co.uk
The reference code for this apprenticeship is VAC1000320411.
Apply now
Closes on Tuesday 24 June 2025
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