Customer Services & Finance Apprentice
BAUWERK GROUP UK LTD
KIDDERMINSTER (DY10 4JB)
Closes in 14 days (Tuesday 27 May 2025 at 11:59pm)
Posted on 13 May 2025
Contents
Summary
Bauwerk Group UK Ltd is offering an exciting apprenticeship opportunity for a motivated and enthusiastic individual to gain hands-on experience in the hardwood flooring industry. This role will provide valuable insight into sales, customer service, logistics, and business operations while working alongside experienced professionals.
- Wage
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£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Sick Pay, Holiday Pay (Holiday is 23 Days per year plus bank holidays) 3 days are reserved by the company to cover Christmas closing of the company during holiday period.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday, 08:30 - 17:00.
Friday, 08:30 - 16:30.
37 hours a week
- Start date
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Tuesday 3 June 2025
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Job Tasks:
Entering customer sample requests into salesforce
o Picking and posting
o Using Fedex
Customer Orders
o Using ERP system to create new orders
o Communicating with customers by phone, email
o Communicating with our transport companies
o Communicate with our factories production and logistics teams
o Learn and understand the basics in customs
o Landing goods into the ERP
o Notifying customers of shipment
o Invoicing customers.
- Complaint handling and controlling, don’t worry we don’t get many!
- Handle Phone Calls
o Customers checking stock
o Customers chasing orders
o General advice
Finance
o Chasing customers for money
o Adding suppliers’ invoices to the ERP
o Raising suppliers’ payments
o Month end reporting to head office
o Year end audit
o Stock counts
o Customer Credit checking
o VAT returns
Systems Used:
Microsoft Teams, Outlook, Excel, Word, PowerPoint, Infor M3(ERP), Sales Force(CRM), QlikView.
Where you'll work
UNIT 320-322
BEECH DRIVE
HARTLEBURY TRADING ESTATE
KIDDERMINSTER
DY10 4JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.
More training information
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Number skills
- Literacy skills
- Willingness to learn
- Time management
- Good work ethic
- Resilience and Adaptability
- Have an attention to detail
Other requirements
Hartlebury Trading Estate is in a rural location with a train station (Hartlebury) at the end of the estate with a 5-10 min walk. Plenty of free parking available outside the office.
About this company
Bauwerk Group UK Ltd is owned by the Bauwerk Group, based in Switzerland, with manufacturing plants in Lithuania, Switzerland, Croatia, and the USA originating in 1641. The group operates global sales divisions, selling hardwood flooring under the brands Bauwerk, Boen, and Somerset. With a combined annual sales volume of nine million square meters of flooring, the company generates over £300 million in sales revenue. Our group is owned by EGS Beteiligungen AG, an investment company of the charity Ernst Gohner Foundation. Our UK division sells to retailers, installers and distribution companies throughout the UK, Gibraltar and the Channel Islands whilst generating project specifications through architects and designers. Our four strong sales team are spread across the UK with one based in our Clerkenwell, London showroom. Three other employees cover the head office operation from controlling sales, samples requests and full finance activities. UK Logistics are handled by an external transport partner based in Dagenham who provide a pick and pack order service for our UK customers as well as handling our factory trucks that arrive and need breaking down into smaller shipments to go all over our sales regions.
After this apprenticeship
Progression to Customer Services Representative
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Emily Jackson
emily.jackson@hwgta.org
01905330732
The reference code for this apprenticeship is VAC1000320386.
Apply now
Closes in 14 days (Tuesday 27 May 2025 at 11:59pm)
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