Payroll Assistant ( Full-time Apprenticeship )

Summary

When you join Finling, you become part of a team delivering ingenious accounting for ambitious entrepreneurs. You join a team that really cares about your early career and will enable you to learn and grow as a payroll professional. We support your journey to qualification on a fully structured (and paid for) apprenticeship programme.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Payroll administrator (level 3)

Hours

Monday to Friday - 8 hour day with 1/2 hour lunch break, core hours 10am - 4pm.

40 hours a week

Start date

Tuesday 9 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Input of new joiner data
Assisting in the preparation of monthly payrolls, with your work being supervised by our experienced payroll executive
Liaising with clients to ensure that their payroll changes are processed promptly and correctly, responding to queries and providing information to clients, supported by our payroll executive
Assisting in the set up of new payrolls, for example, by inputting or importing bulk data
Working on other payroll-related tasks, as your skills and experience develop

Where you'll work

This apprenticeship is available in these locations:

City of London Adult Skills and Education, Guildhall, London, EC2Y 2EJ
2 PRINTER'S YARD, 90A THE BROADWAY, LONDON, SW19 1RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Your training plan

The training will take place in person in the City of London on a Thursday afternoon. Thursday morning will be used for studying.

Requirements

Essential qualifications

GCSE in:

English (grade 6-9)
Maths (grade 6-9)

A Level in:

Business / Maths or similar (grade A* - C)
Business or similar (grade A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Number skills
Team working

About this company

Finling are an independent accounting firm working with a range of fast-growing businesses across the IT, Real Estate and B2B sectors by providing our clients with a fully operational finance team. Our culture is to work collaboratively and supportively with each other; we respect our clients and like them to feel that we are their own finance team; our style is calm, thoughtful and well organised; we have a diverse group of staff, and clients based all over the country and abroad.

http://www.finling.co.uk (opens in new tab)

Company benefits

Private health care Group life insurance Crititical health insurance Income protection Additional work from home days

After this apprenticeship

A Level 3 Payroll Administrator apprenticeship typically leads to positions like Payroll Administrator, Payroll Assistant, Payroll Officer, or Payroll Clerk. It can also provide pathways to more senior roles such as Team Leader, Supervisor, or Manager within payroll, or related roles in HR, Finance, or Pensions.

Ask a question

The contact for this apprenticeship is:

FINLING ASSOCIATES LIMITED

Melanie Lucas

melanie.lucas@finling.net

The reference code for this apprenticeship is VAC1000320368.

Apply now

Closes on Wednesday 20 August 2025

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