Business Admin/ Freight Forwarding Apprentice (Road Freight)
D G FREIGHT LTD
LEEDS (LS26 0BB)
Closes on Thursday 31 July 2025
Posted on 13 May 2025
Contents
Summary
An exciting apprenticeship opportunity, you will receive hands-on training in the world of international shipping and logistics, supporting the business in exporting and importing goods from and to the UK. You will learn how to manage shipments, liaise with clients, and ensure goods are delivered on time and in compliance with global regulations.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9:00am- 5:00pm
35 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
- Liaise with overseas on freight planning and coordination
- Maintain mandatory milestones through the Company's Freight Forwarding system
- Use Company systems to create, manage and maintain the movement of freight
- Update the Company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with AEO Code of Conduct and other compliance requirements e.g. anti-corruption
- Complete all statutory and mandatory training as and when required
Where you'll work
REED HOUSE
26 MARSH STREET
ROTHWELL
LEEDS
LS26 0BB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SR APPRENTICESHIPS LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- An apprenticeship includes regular training with our training organisation
- At least 6 hours per week will be spent training or studying
Requirements
Essential qualifications
GCSE in:
Maths and English (grade grade A*C/9-5)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Team working
- Initiative
About this company
DG Freight is an employee owned business, established in 1990 it has grown to become an established name in the freight forwarding industry. Our clients entrust us to handle their Import and Export consignments of any size worldwide.
After this apprenticeship
- The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentice move onto a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role
Ask a question
The contact for this apprenticeship is:
D G FREIGHT LTD
Elizabeth Lancaster
elizabeth@dgfreight.co.uk
01132829222
The reference code for this apprenticeship is VAC1000320350.
Apply now
Closes on Thursday 31 July 2025
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