Apprentice Business Administrator

Summary

This is an exciting opportunity to start a career with Mortgage Advice Bureau, working in our Great Yarmouth office, training to become an administrator. You will work alongside an expanding, professional & successful team and receive training from industry professionals.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Salary will be reviewed, dependent upon your performance and progress, following an initial period of twelve months employment. There will be opportunities for you to earn commission/bonus payments.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 09.00 - 17.30.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will receive training to:

Progress new mortgage applications to offer
Use pre-defined standards & service level agreements
Monitor proactive case progression & customer service communication by telephone, email, & letters
Ensure a high accuracy level for data entry & ongoing record keeping
Ensure workload is actioned within set SLA, whilst recording case progression
Review & validate mortgage supporting documentation
Provide support to the processing team

Where you'll work

18 Hall Quay
Great Yarmouth
NR30 1HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EAST COAST COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The standard will be delivered using workplace training and learning, together with online learning and 1-2-1 support.

You will work towards gaining a Level 3 Business Administrator Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

The nature of the job role dictates that you will be required to spend long periods of time working on a computer while dealing with: work progression, initial enquiries, on-going enquiries and document changes. The job is in a location where transport will need to be considered.

About this company

Mortgage Advice Bureau (which Mortgage Seeker Limited are part of) offer bespoke mortgage advice, assist our clients to plan their budget and explain the costs involved with the buying and selling of property - helping to take the hassle out of the buying process. Mortgage Advice Bureau is a leading mortgage network, as well as the UK’s most recognised intermediary consumer brand, winning over 150 national awards for the quality of its advice and service.

http://www.mortgageadvicebureau.com (opens in new tab)

After this apprenticeship

Providing you successfully complete your apprenticeship - you will continue your employment with us.

Following completion of a qualifying period, a company pension scheme is available and you will be entitled to 20 days paid annual leave per year (plus bank holidays).

Ask a question

The contact for this apprenticeship is:

EAST COAST COLLEGE

Hollie Bartram

h.bartram@eastcoast.ac.uk

The reference code for this apprenticeship is VAC1000320346.

Apply now

Closes in 18 days (Sunday 1 June 2025 at 11:59pm)

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