Apprentice Business Administrator

Summary

An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm. 1 hour for lunch.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy
Demonstrate commitment by organising health & safety folders and records in strict adherence to our H&S Policy
Supervise visitor and customer access, with a vigilant eye on security to prevent breaches
Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers
Provide support in sending posts to case managers
Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers

Where you'll work

9 Gleneagles Court
Brighton Road
Crawley
West Sussex
RH10 6AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Upon completion of your apprenticeship you will achieve the Level 3 Business Admin Apprenticeship Standard
You will be assigned a mentor who will work with you on a one-to-one basis
There will be workshops that you need to attend remotely via Zoom
In-house training will be given to support the specifics of the role

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

Joining Get Set UK means choosing a career where your daily work truly matters. You’ll be part of a team that celebrates every success and shares a commitment to transforming lives. This is your opportunity to excel in a supportive, forward-looking environment, building a career with purpose and impact.

https://www.getsetuk.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion of your apprenticeship, there will be ongoing training and development within this role with the opportunity for progression within the company.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

Andrea.gregory@getsetuk.co.uk

07764 969337

The reference code for this apprenticeship is VAC1000320333.

Apply now

Closes on Monday 30 June 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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