Receptionist/Administration Apprentice

Summary

As an Apprentice Receptionist/Administrator, your primary responsibility is to ensure the smooth and efficient operation of the reception area and provide administrative support. You will serve as the first point of contact for visitors, handle telephone inquiries, and assist in various office tasks.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The pay is set at £6.40 an hour.

Training course

Business administrator (level 3)

Hours

Monday to Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 16 June 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties include:

Telephone: Answer all incoming calls into the business and respond to email messages in the absence of the appropriate personnel.
Calendar: Manage the reception calendar, including booking meeting rooms and coordinating appointments.
Presentation Files: Printing and collating information on the Company and putting into a file complete with front page and spine.
Post: Opening and date stamping, sorting for the relevant person, managing the franking machine and all outgoing post/parcels.
Stationery Ordering: Place weekly orders for office stationery supplies.
Dealing with Visitors: Greet and ensure all visitors are signed in and offer hospitality by providing tea, coffee, and water.
Beverage Service: Making tea for office through the day and when any directors enter the office as a vital part of customer service.
Office Maintenance: Maintain a tidy reception area and office space and organise the handling of larger deliveries to the second floor or basement.
Quotation Files: Create quotation numbers and set up electronic files on the server.
Adhoc duties to include: Printing drawings/Tender packages/O&M Manuals/Site Files/General typing/Archive Filing.

Where you'll work

Queen Charlotte House 53 - 55 Queen Charlotte Street
Bristol
BS1 4HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship, including Functional Skills if required. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre.

You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills

About this company

Lancer Scott is a prominent figure in UK construction and development, shaping the built environment of the future. Since day 1, we’ve had a reputation for excellence, and a commitment to hard work, grit and determination. We’re backed by a large team spanning the full spectrum of construction, development and facilities management. Small business at heart but national in scope, we keep close to our South West roots. We’re always on the hunt for hardworking people to join our crew, whatever their background or experience level. We nurture and support the development of each and every team member from the ground up, valuing the unique contribution they bring. If you’re ready to thrive and reach your full potential, we can’t wait to hear from you.

After this apprenticeship

Upon completion, a business administration apprenticeship can provide a gateway into multiple career paths within different sectors.

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