ASB and Community Safety Officer Apprentice

Summary

This is an exciting opportunity to be part of a team that deals with a huge range of community safety issues including ASB, Serious Organised Crime, and youth-related ASB. You will collaborate with partners to reduce ASB & crime and be involved in projects such as diverting young people away from criminal activity and keep them safe.

Wage

£23,650.70 a year

Check minimum wage rates (opens in new tab)

Training course

Anti-social behaviour and community safety officer (level 4)

Hours

Monday to Friday usually within the hours of 9am to 5pm

36 hours a week

Start date

Monday 1 September 2025

Duration

1 year 11 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond to reports of community safety on a daily basis
Provide crime figures on a regular basis to senior management and councillors.
Attend the monthly Joint Action Groups and CHARMM meetings (the problem solving groups)
Use problem solving techniques to respond to ASB case reviews
Assist in delivering the objectives set out in the Community Safety Action Plan
Make safeguarding referrals for our most vulnerable
Develop relationships with partner agencies
Review the council’s approach to public space CCTV

Where you'll work

Civic Centre
High Street
Esher
Surrey
KT10 9SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOCIAL LANDLORDS CRIME AND NUISANCE GROUP

Your training course

Anti-social behaviour and community safety officer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
Make justifiable and appropriate decisions on the information available.
Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
Plan investigations into cases thoroughly and methodically.
Interview all parties involved in a case using effective investigative and interview techniques.
Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
Maintain accurate and appropriately-detailed records and information.
Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
Prepare a case file for referral to solicitors or for legal proceedings.
Effectively present a case and evidence for a review panel or in legal proceedings.
Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
Make justifiable and appropriate decisions on the information available.
Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
Plan investigations into cases thoroughly and methodically.
Interview all parties involved in a case using effective investigative and interview techniques.
Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
Maintain accurate and appropriately-detailed records and information.
Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
Prepare a case file for referral to solicitors or for legal proceedings.
Effectively present a case and evidence for a review panel or in legal proceedings.

Your training plan

Training is delivered remotely via online classroom sessions with a tutor.
The sessions are delivered to cohorts of no more than 10.
There are around 2 classroom sessions a month . The calendar is set in advance so learners are aware of the timetable.

More training information

Training is delivered by Resolve . ( Trading name of Social Landlords Crime & Nuisance Group )
Resolve have over 30 years’ experience in delivering high-quality training and consultancy in the ASB and Community Safety sector.
Our training sessions are interactive & engaging. Using real case study examples, our courses give delegates a solid grounding in how best to respond to often-complex challenges such as vulnerability, mental health and domestic abuse.
We use national experts as course leaders.
Training is delivered on subjects that are current
and respond to emerging priorities for organisations &
practitioners dealing with community safety
and antisocial behaviour.

Requirements

Essential qualifications

Other in:

English (grade 2)
Maths (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Team working
Initiative
Non judgemental
Patience
Self confidence
Influencing & negotiating
self motivated
ability to follow instructions
adaptability & flexibility

Other requirements

There will be occasional working outdoors in terms of visiting locations with partners where ASB is prevalent. Have been a UK resident for the last 3 years Holds full driving UK licence

About this company

Elmbridge Borough Council is responsible for delivering a range of services to our local area. We are a progressive organisation and pride ourselves on listening to our customers and to providing high quality services as cost effectively as possible.

https://www.elmbridge.gov.uk/ (opens in new tab)

Company benefits

Free parking at Civic Centre, day off on your birthday, closed between Christmas & new year with no need to take annual leave, good pension scheme, free medical check & flu jab each year

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Apprentices who complete this apprenticeship can work across differing sectors such as Local Government, Police, Housing & Fire Services.
They can specialise in particular areas such as domestic abuse, legal work, training, vulnerability & support.
They can progress to Team Leader, Manager, Head of Service and there are many other opportunities within the sector, particularly in social housing.

Ask a question

The contact for this apprenticeship is:

Elmbridge Borough Council

Nic Martin

nmartin@elmbridge.gov.uk

01372474399

The reference code for this apprenticeship is VAC1000320311.

Apply now

Closes in 27 days (Monday 9 June 2025 at 11:59pm)

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