Business Admin Apprenticeship

Summary

Showell Park Health Centre has an exciting new opportunity for a resilient and motivated person looking to start a career in an NHS doctors surgery.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Saturday, shifts to be confirmed Surgery opening hours: Monday - Thursday, 07.45am - 6.30pm Friday, 07:45am - 8:00pm Saturday, 12:45pm - 5:15pm

40 hours a week

Start date

Saturday 7 June 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

General Reception Duties
Administration of patient details
Taking phone calls
Booking appointments
Care navigating
Utilising both verbal and non verbal communication
Daily email queries
Dealing with Prescription requests
Dealing with incoming and outgoing post
Dealing with Admin letters for patients and external companies
Referrals
Scanning
Other general office duties

Where you'll work

FIFTH AVENUE
WOLVERHAMPTON
WV10 9ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STAFF SELECT LTD

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

You will be visited by your coach every 4-6 weeks in the workplace to do 1 to 1 sessions
These sessions will be to monitor progress, set new assignments and have professional discussions/observations

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
works well under pressure

About this company

Showell Park Health Centre is based in Wolverhampton in the WV10 postcode area, they are committed to providing a top service to the local community.

https://www.showellparkhealthcentre.co.uk/ (opens in new tab)

After this apprenticeship

Potential permentant employment with the company

Ask a question

The contact for this apprenticeship is:

Showell Park Health Centre

Linda Lee

natalie.marchewka@novatraining.co.uk

The reference code for this apprenticeship is VAC1000320297.

Apply now

Closes in 19 days (Sunday 1 June 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents