HR Support Apprentice

Summary

The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities. This is a fantastic opportunity to complete a funded CIPD accredited Level 3 apprenticeship while developing new skills in a HR role and would be perfect for someone looking to start their career in HR.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

HR support (level 3)

Hours

Monday to Friday 8.30am to 5pm (1 hour for lunch). Excludes day release

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

KEY ROLES AND ACCOUNTABILITIES

Assist in drafting job descriptions for various College roles.
Prepare offer letters and employment contracts.
Create internal communications using Mailchimp to promote well-being awareness days.
Support CPD Co-ordinator with staff training enrolments and records.
Support the HR Co-ordinator with the onboarding process for new starters including requesting and tracking references, right to work documents, and DBS certificates.
Providing admin support in the recruitment of staff. This involves sending out interview invites, booking rooms, confirming attendance and ensuring they are distributed appropriately to the recruiting manager.
To set up and maintain filing systems both manual and computer based as required.
To assist in the maintenance and updating of the Human Resources database as required.
To have a ‘can-do’, positive, customer focused approach to all tasks.
To deal with incoming communications (e.g. telephone, email) as appropriate.
To assist in the provision and administration of HR events, projects and initiatives as required.
To carry out other administrative duties as required
To participate in training to successfully complete the apprenticeship programme
To undertake a range of tasks suited to the current level of training and development
To understand and complete all work-related documentation accurately and in a timely manner
To understand and comply with Heart of Worcestershire College policies and procedures

GENERAL ACCOUNTABILITIES

To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults
To participate in the College’s Performance Management Scheme and attend such training events as are necessary to enable them to carry out the duties of the job description.
To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.
To actively participate in the College’s Quality System, including quality improvement strategies and initiatives.
To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.
To take reasonable care for the health and safety of him/her and for others affected by their work.
To actively support College Safeguarding, Equality and Diversity policies.
To operate/conduct all HR tasks and functions within the principles of GDPR.

This Job Description is current at the date shown below and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

Where you'll work

This apprenticeship is available in these locations:

Peakman Street, Redditch, B98 8DW
All Saints Building, Deansway, Worcester, WR1 2JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF WORCESTERSHIRE COLLEGE

Your training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Majority of the training will be on site at our Redditch Campus, which is the main place of work.

More training information

Day release to HoW College in Worcester and work based training. Please note that the day release takes place on an evening 6 - 9 (day to be confirmed).

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Please note that although the position is based predominantly in Redditch; the day release takes place at our Worcester Campus in the evening (6pm to 9pm). Transport connections between Worcester and Redditch is limited. All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. The costs of this check will be deducted from the applicants first salary payment from the College. The College adheres to the DBS Code of Practice and has policies covering the Recruitment of Ex-Offenders and the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information. Copies of these are available on request.

About this company

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green! Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

https://www.howcollege.ac.uk/ (opens in new tab)

Company benefits

Free confidential counselling Continuing Professional Development Opportunity to gain further qualifications/enhance professional development Generous holiday allowance Employee discounts & benefits package Cycle to Work Scheme

After this apprenticeship

Maybe potential for a permanent HR Assistant role (not definite).
Maybe other employment opportunities in other areas of the business at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

sportsmouth@howcollege.ac.uk

01527572684

The reference code for this apprenticeship is VAC1000320285.

Apply now

Closes in 15 days (Wednesday 28 May 2025 at 11:59pm)

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