Apprentice Property Manager

Summary

Ground Solutions UK Ltd is a thriving Property Managing Agent looking for a forward thinking and proactive individual to join our Property Management Team. This is a great entry level role with genuine opportunities to learn from an experienced, vibrant team with internal training and support alongside the course in this customer focussed role.

Wage

£16,575 a year

Check minimum wage rates (opens in new tab)

£8.50 per hour.

Training course

Housing and property management (level 3)

Hours

Monday to Friday 08.30 to 17.00

37 hours 30 minutes a week

Start date

Monday 14 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will deal with telephone calls and emails from customers, contractors, etc.
Create accurate and updated electronic records including MS Office and Excel.
Prepare, print, and collate information for customers.
Liaise with contractors and arrange planned and emergency maintenance works.
Investigate issues raised by customers and report findings.
Carry out site inspections

Where you'll work

UNIT A5
OPTIMUM BUSINESS PARK
OPTIMUM ROAD
SWADLINCOTE
DE11 0WT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

Housing and Property Management Level 3
This is 100% online learning in a real-time classroom environment, provided by The Apprentice Academy based in Manchester, this typically is for one day per week.
Expected start date for the course is September, giving you the chance to settle into your new role within the office beforehand and a head start on the learning ahead
You will work from our Derbyshire Head Office and complete your online learning within a learning space in the office.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade grade 4 and above)
Maths (grade grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Working as part of a team you must be an effective communicator, a positive and friendly person, and have the ability to get on with others. It is a highly customer focused role, you must therefore have a good phone manner, be professional and be confident to deal with a range of queries and complaints to turn them around as promptly as possible.

About this company

Ground Solutions UK Ltd is a growing and vibrant company consisting of friendly and approachable teams including accounts, property managers, a grounds maintenance division and cleaners. We are Property Managing Agents managing mainly residential blocks of apartments/houses, areas of open space and some commercial developments. Our ethos is to deliver a first-class customer service and to ensure properties are maintained to a standard we would be happy to live in ourselves.

http://www.groundsolutionsuk.com (opens in new tab)

Company benefits

Birthday off, free parking, potential for up to 25 days' annual leave plus bank holidays.

After this apprenticeship

On successful completion of Housing and Property Management level 3, you may choose to work towards level 4
Other nationally accredited qualifications in the industry such as those provided by The Institute of Residential Property Management (IRPM) will be encouraged and supported

Ask a question

The contact for this apprenticeship is:

GROUND SOLUTIONS UK LTD

Kerrie Dutton

kerrie.dutton@groundsolutionsuk.com

The reference code for this apprenticeship is VAC1000320271.

Apply now

Closes in 30 days (Friday 13 June 2025 at 11:59pm)

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