Apprentice Customer Service Assistant - REF 11247
H MEARS (FURNISHERS) LTD
PRESTON (PR2 5BQ)
Closes on Wednesday 13 August 2025
Posted on 13 May 2025
Contents
Summary
H Mears Ltd in Preston are recruiting for an Apprentice Customer Service Assistant. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 16 months.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Tuesday- Saturday 09:00- 17:30 (15 min breaks AM & PM, 30 min lunch)
37 hours 30 minutes a week
- Start date
-
Wednesday 20 August 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
• Welcoming customers
• Answering telephone / taking messages
• Product learning
• System learning
• Keeping all retail areas clean & tidy
Subsequently
• Engaging with customers
• Estimating & quoting
• Arranging measures/fittings
• Taking payments and posting to accounts system
• Special purchases
• Data entry
• Liaising with fitters
• Liaising with company reps
Where you'll work
THE OAKS BUSINESS PARK
LONGRIDGE RD
PRESTON
PR2 5BQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NORTH LANCS. TRAINING GROUP CIC
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service
- Work based learning
- Functional skills
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Reliable
About this company
Mears specialises in carpet, vinyl, laminates, luxury vinyl tiles, engineered/solid wood and a stock a selection of rugs catering for all tastes. We have over 2,500 rolls of carpets in stock, from traditional designs to the most modern up to date colours in a wide selection of textures. We have hundreds of roll ends in both carpet and vinyl. Our buying power ensures that we can offer our customers competitive prices across most ranges.
After this apprenticeship
- Progression onto full time employment
Ask a question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP CIC
Recruitment
recruitment@nltg.co.uk
01254395355
The reference code for this apprenticeship is VAC1000320234.
Apply now
Closes on Wednesday 13 August 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.