Apprentice Customer Services / Business Operations Assistant

Summary

Assist with a wide variety of Operation and Customer service in order to develop your skills in accordance with your ability and the workload of the company.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm.

40 hours a week

Start date

Monday 2 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Undertake a wide range of tasks that are commensurate with your skills and develop your experience. All tasks should be carried out to a high and accurate standard by using our system Waste Logics and completing job sheet jobs to go on the data base. The range of work could include tasks/activities in connection with the below:

Impeccable written communication skills and attentive to
detail enabling you to be obtain a quotation together to send
to a customer
Gain experience within a customer account management role, capability to work within a team while being independently responsible for client accounts
Ability to work under pressure to tight deadlines
Administer all relevant completed paperwork records, scanning, shredding, archiving etc.
Booking goods requested by customers from suppliers to customer addresses specified
Work closely with the operations manager to oversee daily business operations and to gain ability to work effectively in a fast-paced environment
Monitor orders and supplier relations by providing an after sales call to customers to help boost sales and customer experience
Comply with all relevant legislative requirements, and Site Management Services (Central) Ltd expectations and company ethos and vision
Comply with all Site Management Services (Central) Ltd policies and procedures
Any other duties commensurate with the grade of the post requested by the Site Management Services (Central) Ltd

Where you'll work

Suite 6, Alcora Bldg,
Mucklow HIll
Halesowen
B62 8DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HALESOWEN COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship.

The successful candidate will be allocated an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, the apprentice will attend an online lesson/tutorial once a month.

Requirements

Essential qualifications

GCSE in:

English (grade D/3)
Maths (grade D/3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills

About this company

At Site Management Services, we provide top-quality services tailored to your needs, including skip hire, welfare hire, and plant hire to ensure your construction and renovation projects run smoothly.

After this apprenticeship

Potential permanent position on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC1000320212.

Apply now

Closes in 16 days (Friday 30 May 2025 at 11:59pm)

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