Apprentice Medical Receptionist

Summary

Miriam Primary Care Group are looking to recruit a hard working Medical Receptionist who will work towards an Apprenticeship for Customer Service Practitioner L2 within their well established, experienced and friendly practices in Birkenhead and Wallasey.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Sunday, 8:00am to 8:00pm on a rota basis

37 hours a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Filing and photocopying
General housekeeping duties such as maintaining notice boards, making refreshments and opening mail
Answering the telephone
Once trained on the practice computer system, will be required to make appointments, data input and scanning
Working with a variety of customers/patients in person and by telephone
Dealing with customers'/patients' enquiries and issues in a professional manner
Dealing with customers/patients with particular needs

Where you'll work

31 LAIRD STREET
BIRKENHEAD
CH41 8DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard including:

Knowledge, Skills and Behaviours
End-Point Assessment

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

Other requirements

Must be DBS checked. We have 2 Locations: Miriam Medical Centre, Birkenhead Earlston Medical Centre, Wallasey

About this company

Miriam Primary Care Group consists of two practices, one in Birkenhead and one in Wallasey. Each practice is professionally run in an excellent environment where they are forward thinking and offer high quality patient care.

https://www.miriamprimarycaregroup.co.uk (opens in new tab)

After this apprenticeship

Miriam Primary Care Group continues to rapidly expand and we are looking to increase our administrative staff to cope with increasing demands and initiatives
We have an excellent track record of providing training in future employment - in the past, we have had 13 members of staff who were given permanent employment following YTS/ETS and Apprentice schemes

Ask a question

The contact for this apprenticeship is: