IT Support Apprentice - Furze Down School – Find an apprenticeship

Summary

We have an established team who are friendly, knowledgeable and supportive. Everyone is driven to support our students in the best way they can. You will be able to grow and develop in an exciting and varied environment.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Part time position, salary is pro rata (£7.55 per hour)

Training course

Customer service practitioner (level 2)

Hours

Shifts to be confirmed (08.30 - 15.00). Term time only.

30 hours a week

Start date

Wednesday 3 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which means no evening or weekend study is required!

You will work towards being able to undertake the range of duties listed below:

To provide support on hardware/software and peripherals including Windows, Microsoft Office & 365, Exchange, SIMS.net, etc.
To carry out general network administration duties e.g. create/modify users, security groups, group policies, file & printer shares, backup and restoration
To ensure all devices are filtered, managed and monitored, ensuring all relevant updates are applied in line with current Keeping Children Safe in Education guidance
To perform general troubleshooting for problems in classrooms around the site
To carry out installation, fault diagnosis and regular maintenance of all hardware and software
To maintain an up-to-date asset register of all hardware and software, ensuring the school remains compliant at all times with licensing legislation
To support staff and students on the agreed learning platform to support learning
To set up for events and attend such events to support when necessary
To document all jobs on the IT support helpdesk

Where you'll work

Verney Road
Winslow
Buckingham
MK18 3BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments.

Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful.

The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes:

Knowing your customers
Providing a positive customer experience
Meeting regulations and legislation
Systems and resources
Working with your customers/customer insights
Dealing with customer conflict and challenge

Requirements

Desirable qualifications

GCSE in:

Literacy and Numeracy (grade A*-G/9-1 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Analytical skills

About this company

At Furze Down School our vision is to: Create a Centre of Excellence for Special Educational Needs through our Specialism in Communication and Interaction; Raise the profile and status of children with Special Educational Needs, and to give support to their families and carers; Inspire and empower children and young people with SEN to become ambitious and aspirational for their futures; foster curiosity and a love of learning alongside the development of the key concepts, knowledge, skills and attributes important to being able to flourish in life, learning, work and leisure.

https://www.fds.org.uk/ (opens in new tab)

After this apprenticeship

We cannot guarantee a permanent position following completion of the apprenticeship, however this is a great opportunity to develop transferrable business service skills

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

hr@furzedownschool.org.uk

01296 711380

The reference code for this apprenticeship is VAC1000320158.

Apply now

Closes in 21 days (Friday 6 June 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Follow the instructions on the page

Cookies on Find an apprenticeship

IT Support Apprentice - Furze Down School

Contents