Sales and Customer Service Apprenticeship
SUPPLYRITE LTD
SHROPSHIRE (TF7 4JB)
Closes in 18 days (Monday 2 June 2025 at 11:59pm)
Posted on 12 May 2025
Contents
Summary
Supplyrite is looking for an enthusiastic individual to kick start their sales career through a Customer Service Apprenticeship. You’ll learn and grow within a supportive team, gaining experience in all areas of the business- from picking, packing, and distribution through to your ending sales roll.
- Wage
-
£15,311.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Thursday, 8.30am to 5.00pm.
Friday, 8.30am to 4.00pm.
39 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role you will:
- Assist customers with their inquiries and needs, providing top notch service
- Learn about the company's products/services and how to match them to customer requirements
- Learn about account management and upselling opportunities
- Support the sales team by following up on leads and assisting with sales transactions
- Gain hands on experience in customer service and sales processes
- Work closely with experienced team members who will mentor and guide you throughout your apprenticeship
Where you'll work
UNIT D4 COURT WORKS IND EST.
BRIDGNORTH ROAD
MADELEY
SHROPSHIRE
TF7 4JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
This is a 18 month Level 3 Customer Service Apprenticeship.
For this apprenticeship you will be required to attend In-Comm Training Unit 5A T54 Business Park Nedge Hill Telford in a block release to complete workshops.
Whilst completing your apprenticeship you will also have regular assessor visits.
Requirements
Essential qualifications
GCSE in:
English and Maths (grade 9-4 minimum)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Physical fitness
About this company
Supplyrite Limited is a trusted, family-run business that has grown significantly since its humble beginnings in 2001 with just three team members and a clear vision. Today, they proudly serve over 500 companies across the UK, offering tailored solutions and access to an extensive supplier network. What sets Supplyrite apart is their balance — small enough to listen and care, yet large enough to deliver dependable support. Their reputation for exceptional service and loyal customer relationships has earned them the title of ‘The Single Source’ for many businesses looking for reliability and results.
After this apprenticeship
Upon successful completion of your apprenticeship there will be opportunity for progression within the company.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Aimee
aimeen@in-comm.co.uk
The reference code for this apprenticeship is VAC1000320029.
Apply now
Closes in 18 days (Monday 2 June 2025 at 11:59pm)
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