Business Administration Apprenticeship

Summary

The Apprentice will support the admin team with tasks like calling and booking in customers, data entry, record keeping, taking customer calls, and helping with DNO applications. A great opportunity to gain practical office experience in a fast-growing renewable energy business.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Under 18 years old/First Apprenticeship Year £7.55 per hour 18-20 years old - £10 per hour 21+ years old- £12.21 per hour

Training course

Business administrator (level 3)

Hours

Monday - Friday. 10.00am - 4.00pm (negotiable)

30 hours a week

Start date

Monday 2 June 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This Apprentice role plays a crucial part in the administration team, supporting the office administrator, sales team and customer support.

Key Responsibilities Include:

Answer incoming calls and assist customer queries professionally
Contact customers to schedule installations and site visits
Input and update customer and project data accurately
Maintain organised digital and physical records
Assist with DNO and other utility applications
Support the administrator with general office duties
Communicate effectively with customers and installers
Help prepare and send customer documentation and forms

Where you'll work

10 Colchester Business Centre
1 George Williams Way
Colchester
CO1 1BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESSEX COUNTY COUNCIL

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Team working
Patience
Time Management
Empathetic
Motivated
Reliable
Positive Attitude

Other requirements

This Role is working in an office environment with a team of 5 people spanned across admin and sales. The role is primarily sitting on a computer and using a phone to receive and make calls.

About this company

Nan Pro-tech was established in 2016. It is a provider of solar and battery storage for domestic and commercial installations.

After this apprenticeship

This apprenticeship offers the chance to grow with a fast-expanding renewable energy business
With the right attitude and performance, there may be an opportunity for a full-time role after completion and potentially progressing into office administration, operations coordination, or customer service management

Ask a question

The contact for this apprenticeship is:

ESSEX COUNTY COUNCIL

Emily-May Wilkinson

emily@nano-pro.tech

The reference code for this apprenticeship is VAC1000320016.

Apply now

Closes in 13 days (Monday 26 May 2025 at 11:59pm)

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