Apprentice Operations Assistant

IT'S PROMOTIONAL LIMITED

Tadcaster (LS24 9AQ)

Closes in 19 days (Sunday 1 June 2025 at 11:59pm)

Posted on 12 May 2025

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Summary

Join our campaign ops team, supporting recruitment of promo staff, researching prospects for marketing to approach, general administration in the business. The company is growing, looking for someone to join and progress themselves and the role. We are a small company, flexible in our approach, outgoing busy and fun!

Wage

£21,500 a year

Check minimum wage rates (opens in new tab)

Annual salary increases, dependant on performance of the individual and business. Quarterly bonus where profitability allows.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 09:00 - 17:00 Very occasionally additional hours may be required, including weekends.

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Perform various administrative tasks to support the smooth operation of the campaign operations team
  • Answer and direct phone calls in a professional and courteous manner
  • Provide general clerical support such as photocopying, scanning. documents
  • Handle incoming and outgoing mail and packages
  • Full training from the team, with real potential for longer term contract and extended role

Sales / Prospecting:

  • Support the research potential prospects using LinkedIn, The Grocer and other online tools
  • Using CRM system entering new prospects and keeping existing prospects up to date
  • Support the team in new and existing prospects/clients to convert to sales

Promotional Staff Management:

  • Working with the team to communicating with Promotional Staff / Brand Ambassadors, to qualify them and book them onto activities across the UK
  • Build a Strong rapport with Promotional Staff / Brand Ambassadors
  • Interview and Qualify Promotional Staff / Brand Ambassadors once they apply through IP Website
  • Overseeing activities to track brand Ambassadors performance during events and activities
  • Follow Legislation and regulations when hiring new staff

Activity Admin Management:

Update the management system about campaign progress, promotional staff attendance etc.

Following Procedures:

  • Use procedures provided
  • Use the steps outlined, to ensure everything is done correctly and is clear for anyone else on the team
  • Learn and Utilise any Software provided, to

Office Decorum:

  • Be on time to work and at the desk for starting time, ready
  • Be respectful of everyone
  • Communicate with others in the office
  • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Strong attention to detail and accuracy in work
  • Excellent phone etiquette and communication skills
  • Ability to maintain confidentiality of sensitive information
  • Ability to work independently with minimal supervision
  • Experience in an administrative role or similar position
  • Organisational skills with the ability to multitask and prioritize tasks effectively
  • Ability to maintain confidentiality of sensitive information
  • Ability to work independently with minimal supervision
  • Fluent English spoken and written

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reference ID: IP-COE

Where you'll work

5 Kirkgate
Tadcaster
LS24 9AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

YORK COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Business Administrator Level 3 Apprenticeship Standard
  • College or on site

More training information

We will provide on going training in support of the role

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Fluent English

About this company

We are a promotional marketing organisation, providing brand awareness and consumer engagement by providing promo and event staff, promotional activities or experiential experiences.

http://www.itspromotional.co.uk (opens in new tab)

Company benefits

Free parking Opportunity for travel in the UK and Ireland

After this apprenticeship

  • Become a perminant member of the team
  • Progress in the company, as we grow, you grow

Ask a question

The contact for this apprenticeship is:

IT'S PROMOTIONAL LIMITED

Phil Baker-Kilburn

phil@ip-uk.com

01937 360470

The reference code for this apprenticeship is VAC1000319976.

Apply now

Closes in 19 days (Sunday 1 June 2025 at 11:59pm)

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