Receptionist/Business Administrator Apprenticeship

Summary

Channels and Choices is offering a fantastic opportunity for a Business Administration Apprentice to join their team. This role is based at the main reception with administrative responsibilities to support the everyday running of the company as well as the growth within each department.

Wage

£15,600 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Wednesday 25 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide full time reception support throughout the week
Greet young people, visitors, staff and training course attendees, ensuring that they are welcomed to the company and that the VISIPOINT system is accurately maintained
Answer telephone calls, emails and postal enquires in a timely, polite, and efficient manner
Ensure meeting rooms are set up in a professional, welcoming manner to accommodate training and internal/external meetings
Monitor company CCTV monitors and report safeguarding matters promptly
Sort and distribute incoming post and parcels, organise, and send outgoing post
Photocopy and print various documents - scan and upload documents to various databases
Book meetings and appointments as and when required for colleagues
Manage calendars, schedule appointments, and coordinate meetings
Open and lock up reception at the beginning/end of each day, ensuring rooms are left well presented, windows and lights are closed/switched off and keys are safely locked away
Support and be a part of the first aid and fire marshal team, being aware of the protocols for each
Support Senior Administrators and heads of departments within the organisation with clerical duties
Minute any relevant meetings as and when required and produce good quality sets of minutes which will be shared within the community and sometimes to the wider community and external professionals
All general admin support via a Microsoft package, word, excel, outlook etc to include but not limited to producing accurate spreadsheets, reports and databases to support team management
Ordering and facilitating lunches and refreshments for training and meetings
To support with purchasing and maintaining supplies for each department
Creating and maintaining effective paper and electronic filing systems and ensuring all records are up to date
Assist with data entry tasks, ensuring accuracy and completeness of information
Demonstrate a commitment to safeguarding and promoting the welfare of young people in line with appropriate legislation and company policies
Maintain confidentiality
Such other duties that may be deemed appropriate

Where you'll work

Alkham Road
Temple Ewell
Dover
CT16 3EQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EKC GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Online monthly workshops, with two team building workshops held in person
Trainer visits the apprentice in the workplace.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Initiative
Patience

About this company

Channels & Choices is an award winning, dynamic company specialising in children’s residential care, Fostering and Education based in South-East Kent. OFSTED judge their services as ‘Good’ or ‘Outstanding’. They specialise in working with children who have experienced trauma, most will have an attachment disorder. Creating a secure base for all the children in our care and focus on achieving the best outcomes for these children.

http://www.channelsandchoices.co.uk (opens in new tab)

Company benefits

Private Medical care Private Optical, Dental and Audiological cover Free access to our Employee Health Assured Assistance Programme, providing access to counselling, POD Casts and wellness activities. Generous holiday allowance

After this apprenticeship

Potential full-time, per annum, position

Ask a question

The contact for this apprenticeship is:

EKC GROUP

Ellie Jarlett

eleanor.jarlett@ekcgroup.ac.uk

01227811315

The reference code for this apprenticeship is VAC1000319949.

Apply now

Closes in 31 days (Thursday 12 June 2025 at 11:59pm)

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