Customer Service Apprentice

DLM DISTRIBUTION LIMITED

BIRMINGHAM (B32 3DB)

Closes on Monday 16 June 2025

Posted on 12 May 2025

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Summary

A fantastic opportunity at our head office based in Bartley Green, B32, is available for the right candidate, this position offers a wide variety, responsibility and the opportunity to learn and develop.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm with 30 minutes lunch break

40 hours a week

Start date

Monday 23 June 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • General Administration duties
  • Dealing with post
  • Dealing with telephone enquiries 
  • Providing support to the Customer Service team
  • Producing maps from our in-house mapping system
  • Taking down information over the telephone from our Sub Contractors

Where you'll work

88 KETTLES WOOD DRIVE
BIRMINGHAM
B32 3DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Delivery of this Apprenticeship will be a blend of online and on site at the employers premises every 4-6 weeks with their assessor

Requirements

Desirable qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Customer care skills
  • Good communication skills
  • Good time management
  • Reliable
  • Punctual
  • Able to work as part of a team
  • Friendly

Other requirements

There is a bus stop outside of the Business Park.

About this company

As one of the leading door-to-door distribution companies in the UK, Direct Letterbox Marketing offer a highly flexible and customer focused service to all our clients. Based in the Midlands, Direct Letterbox Marketing is a specialist distribution company with a door-to-door delivery network covering the entire UK. We offer professional and reliable leaflet distribution, mailing fulfilment and hand-to-hand delivery.

https://www.directletterboxmarketing.co.uk (opens in new tab)

After this apprenticeship

  • Opportunity to progress to a full time Customer Service Officer or a Sales role on completion of a successful Apprenticeship

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey Ann North

tracey.north@intecbusinesscolleges.co.uk

07580997408

The reference code for this apprenticeship is VAC1000319882.

Apply now

Closes on Monday 16 June 2025

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