Business Support Apprentice

Summary

The Sales Support role ensures smooth order processing across International, National, and Trade sectors. It involves admin tasks, order management, and collaboration with teams and partners. A proactive, flexible approach and strong communication are key to delivering excellent service and supporting business success.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8 hours per day, one day a week in college. Shifts TBC.

40 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a proactive and detail-oriented Sales Support professional to join our team and help ensure the smooth processing of customer orders across our International, National, and Trade sectors. This role plays a vital part in supporting the sales process, coordinating with internal teams and external partners, and delivering excellent service to customers.

The Sales Support position combines administrative efficiency with strong communication skills, requiring someone who is organised, adaptable, and comfortable working in a fast-paced, seasonal business environment. You’ll be instrumental in managing sales orders, maintaining accurate records, and assisting with various logistics and customer service tasks that keep our operations running efficiently.

A proactive mindset, flexibility, and a good sense of humour are essential, particularly during seasonal peaks when workloads can increase significantly.

Key Responsibilities:

Provide day-to-day sales support across International, National, and Trade channels.
Input, verify, and process sales orders accurately and promptly.
Resolve order issues and support general customer queries.
Manage administrative tasks such as product setup forms, image requests, and shipping documents.
Communicate with customers regarding order status, delivery updates, and claims.
Collaborate with internal teams (Sales, Logistics, Customer Service) and external partners to support the order-to-delivery cycle.
Use internal systems and external portals (e.g. invoice platforms, courier tools) for order and logistics management.
Prepare shipping labels and warehouse dispatch paperwork.
Report task progress and maintain accurate documentation.
Adhere to Health & Safety standards and professional office conduct.
Support other departments as needed to meet business demands.

Three Examples of Daily Tasks:

Enter and verify new sales orders received via email or portal.
Prepare dispatch labels and paperwork for outgoing warehouse shipments.
Respond to customer queries about delivery times and order updates.

This is a varied and rewarding role suited to someone who enjoys multi-tasking, problem-solving, and being part of a collaborative team.

Where you'll work

8 Wentworth Road
Heathfield Industrial Estate
Newton Abbot
TQ12 6TL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Workplace:

Company & Role Introduction

Overview of business operations, seasonal cycles, and departmental structure
Introduction to Sales, Logistics, and Customer Service teams
Health & Safety and office etiquette overview

Systems & Tools

Training on CRM/ERP systems for order input, verification, and tracking
Use of external portals for invoicing, courier systems, and logistics tools
Document handling protocols for product setup, image requests, and order paperwork

Order Management & Admin Tasks

Accurate processing of sales orders across International, National, and Trade sectors
Handling administrative tasks related to product setup and dispatch preparation
Creating labels and shipping documents for warehouse teams

Customer Communication & Problem Solving

Professional email and phone communication techniques
Managing delivery updates, order claims, and customer queries
Resolution of order issues and escalation processes

Collaboration & Teamwork

Working effectively with internal departments and external partners
Supporting the full order-to-delivery cycle
Maintaining a customer-focused, solution-driven approach

Reporting & Accountability

Task tracking, order log maintenance, and progress reporting
Ensuring transparency and follow-through on assigned responsibilities

Soft Skills & Disposition

Maintaining a proactive, flexible, and calm approach under pressure
Adapting to seasonal peaks and shifting priorities
Promoting a positive, team-oriented environment with a sense of humour

Continuous Learning & Support

Ongoing feedback, mentoring, and skills development opportunities
Regular check-ins to monitor progress and identify further training needs

College:

Personal responsibilities and working in a business environment
Working with and supervising others
Managing information and producing documents
Providing and maintaining administrative services
Developing and evaluating own performance at work
Communicating in a business environment
Customer service skills
Policies, proceedures and legislation
Effective team working
Problem solving

More training information

As required from your apprenticeship standard, you will attend college once a week to facilitate your 20% Off-The-Job training.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Team working
Initiative

Other requirements

Ideal candidate would be dedicated, committed to company ethos, have personal organisation skills, have communication skills, the ability to work well under pressure, and have timekeeping skills.

About this company

Wilton Bradley Ltd specialise in the design, development, sourcing and supply of quality consumer leisure goods, supplying our own branded goods to specialist retailers and sourcing a broad range of products for many of the world’s leading retailers and third party brand owners.

https://www.wiltonbradley.com/ (opens in new tab)

Company benefits

33 Days Holiday per annum (including bank holidays). Discounts on all Wilton Bradley / Tii Brands goods. Free attendance at Company events. Free 1:1 coaching. Healthy employee training package. Highly competitive apprentice salary, and more.

After this apprenticeship

Potential for future post within company.

Ask a question

The contact for this apprenticeship is:

WILTON BRADLEY LIMITED

Iannis Ireland

iannis.ireland@wiltonbradley.com

01626835400

The reference code for this apprenticeship is VAC1000319876.

Apply now

Closes in 19 days (Monday 2 June 2025 at 11:59pm)

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