Quality and Compliance Co-ordinator Apprenticeship

Summary

NHBC’s Quality and Compliance Co-ordinator Apprenticeship offers a fantastic opportunity to grow in a meaningful, detail-focused role. You’ll play a key part in delivering high-quality programmes by coordinating key processes, ensuring compliance, and providing excellent service to learners and employers.

Wage

£28,000 a year

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Enhanced pension scheme (up to 10.5%) Up to a 6% performance bonus per annum

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

36 hours 15 minutes a week

Start date

Monday 23 June 2025

Duration

1 year 3 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the Quality and Compliance teams with day-to-day admin and coordination
Managing apprenticeship learner onboarding, paperwork, and compliance checks
Helping with assessments, progress monitoring, and post-programme support
Arranging and minuting meetings, updating records and databases
Conducting compliance reviews and highlighting risks
Producing reports and supporting ad-hoc projects
Leading a small development project as part of your apprenticeship
Supporting learners with special educational needs assessments
Providing excellent customer service to both internal and external stakeholders

Where you'll work

Home Based (with travel to our Milton Keynes office once or twice a month)

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4/C or above)
Maths (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working
Patience

About this company

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. We are the UK's leading provider of warranty and insurance for new homes and our people are driven by our core purpose to raise standards in housebuilding and protect homeowners. We are a modern, lifestyle and family friendly employer in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

https://www.nhbc.co.uk/careers/job-opportunities?advertid=2528 (opens in new tab)

Company benefits

27 days annual leave + bank holidays holiday purchase scheme life assurance subsidised private medical insurance employee discounts platform two days volunteer leave enhanced maternity, paternity, adoption leave and pay for all new parents

After this apprenticeship

We’re committed to investing in talent and helping you thrive - whether this is your first step into a business support role or you're building on existing experience.

Ask a question

The contact for this apprenticeship is:

National House Building Council (NHBC)

Charles Asiedua

CAsiedua@NHBC.co.uk

The reference code for this apprenticeship is VAC1000319806.

Apply now

Closes in 18 days (Friday 30 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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