Daimler Trucks Parts Advisor Apprenticeship
RYGOR GROUP LIMITED
Long Lane (TW19 7AX)
Closes on Friday 13 June 2025
Posted on 9 May 2025
Contents
Summary
Remit is recruiting on behalf of Rygor Auto Heathrow Truck Centre, which has an opening for an Apprentice Parts Advisor to join their highly skilled team. This position will enable you to learn the skills and knowledge required to become a qualified Parts Advisor.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 08:00 - 16:30 with a 30 minute unpaid break each day
40 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Rygor Auto is a multi-award-winning business, owned by Rygor Group - a UK Best Workplace™ for two years running, a UK Best Workplace for Wellbeing™ two years on the trot, a certified Great Place to Work® 2022, 2023 and 2024, and a UK Best Workplace for Development™.
At Rygor Auto, we have an established Apprenticeship programme and work with Daimler UK to train Team Rygor’s next generation of Parts Advisors.
We are looking for the next gen of Team Rygor to join our business. So, if you are committed to career development, want to find a role you’ll love, work for an award-winning business with an expert and inclusive team and get paid to learn – please apply to join us as a Rygor Parts Apprentice!
As an apprentice Parts Advisor, you will play an integral part within a fast-paced working environment, working with Workshop colleagues and external customers.
Roles and Responsibilities include, but are not limited to:
- Handling, storing, and receiving stock
- Identifying, sourcing, and ordering parts - Checking incoming stock against delivery notes and storing stock in the correct locations
- Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint
- Supporting customers and workshop staff with any queries
- Processing cash and card payments for customer parts
- Ensuring quality is maintained throughout all stages to exceeding customers’ expectations
- Building positive relationships with customers
Our apprentices benefit from:
- Dedicated and experienced expert mentors for one-to-one on-site support
- Access to Rygor’s in-house, award-winning Training and Development Programme
- A full yearly apprentice events calendar
- Branded uniform
- Rygor’s established Reward and Recognition Programme, including our annual Group Awards, ‘just because’ treats, a laptop awarded at the end of Year One (to support further learning and development) and a birthday cake on your first Rygor birthday
- Physical and mental wellbeing support resources
- Team Rygor activities and events
Where you'll work
Unit 1, The Camgate Centre
Long Lane
TW19 7AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
REMIT GROUP LIMITED
Your training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
- The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers
- The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply
- Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level
Requirements
Desirable qualifications
GCSE or equivalent in:
- English Language (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Enthusiasm to learn
Other requirements
Good Luck and please submit your application along with your CV as soon as possible to avoid disappointment. We reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications.
About this company
Rygor Auto has 11 authorised Mercedes-Benz Van and Truck branches located across the UK, committed to selling and maintaining commercial vehicles. Having started life in the 1960’s as a family haulage business in the Mendips, Rygor Group originally became an authorised Mercedes-Benz repairer in the 80’s and became a full Dealer shortly afterwards. Rygor Auto was delighted to be announced as winners in the ‘Franchised Dealer of the Year’ category at the 2019 Commercial Motor Awards, ‘Van Dealer of The Year 2021’ at the WhatVan? Awards and Customer Service Provider of the Year at the 2022 WhatVan? Awards.
After this apprenticeship
- Rygor Auto supports all their apprentices with developing the skills needed to become fully qualified and competent individuals with a secure vocation
- A Daimler trained apprentice will become a top class asset to their business for years to come
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
The reference code for this apprenticeship is VAC1000319785.
Apply now
Closes on Friday 13 June 2025
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Company’s application instructions
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