Customer Service Apprentice

Summary

New opportunity for a confident and professional individual with good communication skills to provide administration and customer service support at Knowle House Surgery. This is a fantastic opportunity for the right candidate.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Shifts between Monday - Friday 7.45am - 6.30pm - In line with our reception/admin teams. Some weekend work and extended access shifts on rotation required. Shift times will be discussed with the employer.

30 hours a week

Start date

Tuesday 10 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Answering incoming telephone calls and booking appointments.
Responding to enquiries made by telephone, klinik’s or in person.
Maintaining accurate and effective patient records via our clinical system
Maintaining confidentiality and data protection standards at all times
Carrying out various administration tasks as directed by your line manager

Where you'll work

4 MEAVY WAY
PLYMOUTH
PL5 3JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On successful completion of the apprenticeship, you will receive a Customer Service Level 2 Standard
This apprenticeship is in conjunction with City College Plymouth, learning is remote with frequent assessor visits

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Reliable and punctual
Positive attitude

About this company

Knowle House is a GP Surgery offering high standard doctor and nursing care to our practice of nearly 13000 patients.

https://www.knowlehousesurgery.co.uk/ (opens in new tab)

After this apprenticeship

Employment opportunities may be offered to the successful candidate on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is: