Customer Service Apprentice

Summary

Zenith Lawyers in Blackburn are on the lookout for a Customer Service Apprentice. This is an opportunity to kick start your career in the legal sector. you'll gain hands on experience, develop a high level of communication skills, and work in a supportive environment. If you're enthusiastic and ready to learn, apply now!

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Weekday working, 37.5hrs per week.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job purpose:

To provide receptionist duties under the direction of the Central Team.
To provide administrative support to other departments within the practice.
To contribute to the effective and efficient running of the office.
Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages.
To undertake routine administrative duties in relation to the organisation as and when required.
To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc.
Liaising with Solicitors and diary management.
Provide routine receptionist/administrative support e.g. photocopying, filing, emailing, etc.
Maintain manual and computerised records/management information systems.
Deal with face to face enquiries and signing in visitors.
Operate office equipment e.g. photocopier, shredder, scanner, etc.
To work as part of a team and always support the role of others contributing to the overall work and ethos of the central team.
To undertake personal development through training and other learning activities including performance management, as required.
Be aware of and comply with policies and procedures relating to health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.

Where you'll work

Zenith Lawyers Llp
2 Strawberry Bank
Blackburn
Lancashire
BB2 6AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BLACKBURN COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The customer service apprenticeship requires students to complete 4 days a week at zenith lawyers and 1 day a week at Blackburn College.

Requirements

Desirable qualifications

GCSE in:

English (grade 3)
Math (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Number skills
Team working
Creative
Initiative

About this company

Located near the Center of Blackburn Zenith lawyers are known for providing a range of legal services to individuals and businesses. They pride themselves on offering expert advice with a personal touch.

http://www.zenithlawyers.com (opens in new tab)

After this apprenticeship

Business Administration Level 3 or permanant position.

Ask a question

The contact for this apprenticeship is: