Level 3 Business Administrator Apprenticeship

Summary

The overall aim of the Apprenticeship Programme is to enable the post-holder to learn about the services delivered by the District Council whilst developing knowledge and skills through hands on experience in business and administration training.

Wage

£16,032.36 a year

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The District Council follows national rates plus 10% to age 20

Training course

Business administrator (level 3)

Hours

08:30-17:00 Monday to Friday weekly. (37 hours a week).

37 hours a week

Start date

Monday 21 July 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The apprentice will work within a range of District Council Departments, under a planned carousel arrangement
They will work under supervision and guidance to develop skills, knowledge and experience to provide delivery of a friendly, helpful and efficient service to the council’s internal and external customers
This could include face-to-face service delivery as well as by telephone and electronic means

Where you'll work

Town Hall
Bank Road
Matlock
Derbyshire
DE4 3NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DCG

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will complete Level 3 Business Administrator Apprenticeship Training which will be delivered on an on-the-job basis with access to an apprentice mentor and assessor.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental

About this company

Derbyshire Dales District Council may be a small rural council but what we may lack in size is more than made up by the scale of our corporate ambition and record of achievement. We have a strong ‘One Team, One Council’ culture which recognises the contributions of every individual and nurtures a strong culture of team working across the whole organisation.

http://www.derbyshiredales.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

At the end of the two-year programme, it is anticipated that the apprentice will be employment-ready and will be given the opportunity to apply for any available permanent employment opportunities within the District Council.

Ask a question

The contact for this apprenticeship is:

Derbyshire Dales District Council

Lis Hudson

elisabeth.hudson@derbyshiredales.gov.uk

The reference code for this apprenticeship is VAC1000319694.

Apply now

Closes in 15 days (Monday 26 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply on line via our website.

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