Customer Service Level 2 Apprenticeship

Summary

We are looking for a motivated and enthusiastic individual to join our team as a Level 2 Customer Service Apprentice. This role is ideal for someone looking to gain hands-on experience in a customer-facing environment while working towards a nationally recognised qualification.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday Shifts to be confirmed

33 hours 21 minutes a week

Start date

Monday 28 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Deliver excellent customer service through various channels
Handle customer queries, requests, and complaints professionally and efficiently
Learn and maintain product/service knowledge to provide accurate information
Support the team with general administrative duties (data entry, filing, updating records)
Maintain a positive and professional attitude at all times

Where you'll work

This apprenticeship is available in these locations:

1 Commercial Street, Birmingham, B1 1RS
15a Colston Street, Bristol, BS1 5AP
Unit 7, Business Cyber Centre, Greenways Business Park, Bellinger Close, Chippenham, SN15 1BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Your training will be delivered by Next Level Training. We can also support with functional skills if required

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills

About this company

Next Level Training are the business development group for Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR. As well as Study Programmes in Business Administration and Employability Skills.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship can lead to a career in customer service and beyond
You could go on to complete your level 3 customer service upon completion

Ask a question

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