Office Assistant Apprentice

Summary

You will be supporting the Office and HR team to run the PSA group head office in Leeds. This is a fantastic opportunity to join in celebrating and promoting the excitement and athleticism of squash at its highest level and an exciting time to join the sport with squash’s Olympic debut at LA28 on the horizon.

Wage

£19,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 08:30am - 16:30pm with a 30 minute lunch break.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Keep meeting rooms organised, assist booking management, coordinate food orders/restaurant bookings for office lunches and meetings.
Liaise with building management for deliveries, visitors, and general inquiries.
Organise weekly staff office parking calendar.
Manage office kitchen and stationery inventory, ordering and restocking as needed.
Assist in the organisation of PSA social events.
Provide customer service and support to all staff on office-related questions (escalate as necessary).
Regularly check fire exits and first aid kits, reporting any Health & Safety concerns.
Support the HR team, fulfil recruitment administration, greet interview candidates and clients, ensuring a warm welcome.
Assist in organising office celebrations and purchasing gifts for anniversaries.
Design posters for social events and awareness days.
Assist with creating, editing and formatting Word documents and PowerPoint presentations.
Open and close the office daily.
Promote office sustainability and support the company to reduce environmental impact.
Log electricity meter readings.
Water office plants weekly.
Spend a minimum of 6 hours per week on apprenticeship work and training.

Where you'll work

46 The Calls
Leeds
LS2 7EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CT SKILLS LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

Other requirements

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

About this company

The Professional Squash Association (PSA) is the governing body responsible for overseeing and administering men's and women's professional squash worldwide. With over 1,500 registered players and an impressive calendar of over 1,000 tournaments per season, the PSA showcases the pinnacle of squash in some of the most unique and stunning locations worldwide. The PSA Group is composed of three distinct entities: • Squash Media and Marketing Limited: Specialising in the promotion and broadcasting of squash, this entity manages and exploits the commercial rights of the PSA and its key stakeholders to drive revenue. • PSA Foundation: The charitable arm dedicated to promoting the growth of squash, supporting player welfare, and making the sport more accessible to all. • The PSA: The core organisation responsible for the governance, administration, and strategic development of professional squash. Together, these entities work to elevate the sport of squash, fostering a vibrant and inclusive community while delivering top-tier professional squash experiences to fans worldwide.

https://www.psasquashtour.com/ (opens in new tab)

Company benefits

25 days holiday plus bank holidays, learning & development opportunities, pension, social events calendar, weekly squash sessions, SQUASHTV subscription, volunteering day, wellbeing support and Employee Assistance Programme & partnership discounts.

After this apprenticeship

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

Recruitment Team

recruitment@ctskills.co.uk

The reference code for this apprenticeship is VAC1000319681.

Apply now

Closes in 20 days (Friday 30 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please complete the application form and of course attach your up-to-date CV. This will give us the best chance of being able to contact you. Your CV should be a word document or pdf that we will be able to edit if we decide to take your application further- not an image.

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