Receptionist/Administration Assistant Apprentice
McKenzie Bell Solicitors
SUNDERLAND (SR1 1QU)
Closes in 21 days (Sunday 1 June 2025 at 11:59pm)
Posted on 9 May 2025
Contents
Summary
McKenzie Bell Solicitors are recruiting a hardworking and reliable apprentice to join their busy law firm. The ideal candidate will have excellent customer service skills and be able to learn the office processes quickly. This is a great opportunity for anyone looking to start a career in administration.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5pm.
37 hours 30 minutes a week
- Start date
-
Monday 9 June 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To work towards providing professional, efficient, and proactive administration support within the firm. Some of the duties include:
- Greet visitors in a friendly and professional manner
- Answer incoming telephone calls and direct the call appropriately
- Take accurate and complete messages for those who may be unavailable
- Work closely with the team in gaining experience
- Provide administrative support to the departments in relation to the workload
- Arrange and confirm appointments with clients and third parties
- Adhere to policies concerning client confidentiality
- Follow established procedures for receiving, documenting, organising and sending out mail
- Maintain neatness and organisation of the reception desk
- Assist fee earners with a selection of administrative tasks as required
- Undertake photocopying, scanning and formatting of documents
- Assist with the management of document storage and archiving
Where you'll work
47 JOHN STREET
SUNDERLAND
SR1 1QU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE EDUCATION TRAINING COLLECTIVE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Level 3 Business Administration at Stockton Riverside College
- Functional skills maths & English, if required
More training information
This apprenticeship will be all on the job and you won't need to attend Stockton Riverside College at any point during, we will come to the workplace.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Team working
- Initiative
- Organised
- Able to multi-task
- Time management
- Hardworking
- Reliable
- Able to work independently
About this company
Expert Law Resolution for Business and Personal Matters. The team at McKenzie Bell is highly experienced in residential conveyancing and has a strong track record for an array of longstanding and new clients. If you’re looking to buy, sell or remortgage a property our residential conveyancing team can provide you with the necessary guidance through the process of your property purchase. We regularly assist with the purchase of anything from a small apartment to a large detached home, no sale is legally binding until the conveyancing process has been completed. We provide diligent and transparent service through the whole process and guide you through every stage, resolving any legal issues that may arise.
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Anna Reeves
Anna.reeves@the-etc.ac.uk
07436 795883
The reference code for this apprenticeship is VAC1000319667.
Apply now
Closes in 21 days (Sunday 1 June 2025 at 11:59pm)
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