Administrative Apprentice

Summary

To provide a high quality administrative service which supports effective teaching and learning and safeguarding, assuring the school’s high standards of communication are sustained

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday- Friday, Flexible on set times, working 6 hours per day (suggested hours 9.30am-4.00pm)

30 hours a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To undertake reception duties, responding efficiently to both telephone and face-to-face enquiries, ensuring prompt delivery of messaging to staff and other stakeholders
To ensure the safeguarding of all students and staff through stringent management of visitors signing in and out of school and maintaining the Emergency Evacuation documentation accordingly
To provide a high-quality and cost-efficient reprographic and document finishing support service (photocopying, laminating, binding etc).
To coordinate the receipt and distribution of all mail – both electronic and postal – in a timely manner
To provide high quality administrative and clerical support to teaching staff and the Senior Leadership Team (including, but not limited to, the preparation of letters, reports and ParentPay communications, this could include sending reminder letters to parents for account balances)
To keep effective levels of stationery stocks and supplies, providing a regular inventory to the Administration Manager and ensuring physical stocks are kept tidy and accessible
To maintain accurate records as appropriate to the General Office, including a log of telephone calls / enquiries and orders.
To quality assure all documentation being processed via the General Office and address any concerns as necessary
To support the Administration Manager with the organisation of school events
To support the work of external providers working within the school; for example, assistance with the coordination of careers interviews for students
To ensure that the General Office, reprographics area, admin store and staff kitchen remain tidy and safe working environments
To maintain confidentiality, with particular regard to data held on the School’s management information system
To be proactive in matters relating to Health and Safety
To contribute more widely to the development of the Administration department and, as such, work additional hours or occasional hours outside of your normal working day as required

Where you'll work

Boardmans Lane St Helens
WA11 9BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ST HELENS COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 apprenticeship, including maths & English functional skills (if required)

More training information

The apprenticeship will be delivered remotely in the workplace every calender month

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4/C & Above)
Maths (grade Grade 4/C & Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Team working
Non judgemental
Good telephone manner
Willingness to learn and adapt

About this company

As a Catholic school of 580 pupils, we nurture our students to become strong, independent young women and men, ready to make a significant contribution to our communities, rooted in the goodness of God.

After this apprenticeship

Opportunity to continue development such as learning some financial administration duties, supporting with and learning of the valuable role of our examination officer

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Carolyn Mason

CMMason@sthelens.ac.uk

01744623521

The reference code for this apprenticeship is VAC1000319634.

Apply now

Closes in 14 days (Friday 30 May 2025 at 11:59pm)

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