Operations Apprentice

Summary

We’re looking for an Operations Apprentice to support our operational function. This role is responsible for ensuring that tasks spanning HR, recruitment and business administration are executed efficiently, profitably, and in line with our high standards. This is a core and significant role which will service the entire business.

Wage

£19,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm. Hybrid location between home and minimum 2-days a week in Leeds city centre office (Monday, Tuesday, Thursday or Friday).

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Act as the responsible owner for all assigned tasks
Ensure on-time, on-budget, and high-quality delivery across all tasks
Broaden knowledge to become a subject matter expert (SME) on all areas of the Operational administrative tasks covered by the team
Establish governance and ensure processes are fit for purpose
Drive cross-functional collaboration, ensuring seamless coordination between technical, commercial, and delivery teams

Recruitment administration:

Managing the candidate experience end to end, you will be the driving force behind the permanent and contract job filling process, working with our appointed external recruitment partners
You will be responsible for creating, uploading job adverts, and scheduling interviews, whilst developing and managing candidate relationships to ensure they receive best-in-class experience and introduction to CDS
After receiving training, you will use internal systems to track applicant progress, issue contracts, and complete on-boarding of successful staff and contractors

Human Resources administration:

Working alongside our external HR consultant, you will provide a key role in providing support for 75+ staff and contractors when they need it
You will be responsible for excellent administrative aid to the various functions of our business across all elements of the employee lifecycle from recruitment to retirement
Proactive day-to-day management of the HR system and triage of HR tickets, you will go out of your way to help and make sure you answer the question
Action new, and manage existing staff and contractor clearances to ensure successful and compliant client project delivery

Where you'll work

Yorkshire House
Greek Street
Leeds
LS1 5SH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience
Honest
Confidentiality

Other requirements

The role will suit someone who thrives in busy environments and is organised and meticulous with their priorities. A multitasker with a keen eye for detail and is self-motivated, with the ability to prioritise and work under own initiative. Someone who can work with upmost discretion, strive for personal development, and is a good communicator.

About this company

CDS Tech is the newly formed technology services arm of Bailie Group, a family-owned group of human-centred communications and technology services businesses. With a strong heritage in delivering critical transformation projects, CDS Tech is poised to become the ‘go to’ professional services partner for Cloud, Security, Data and Digital transformation services – both in the UK and beyond. Underpinned by a People First and Client Obsessed mindset, our ambition is to drive meaningful impact for our clients, their audiences, their users, and society as a whole. Societal impact isn’t just an outcome – it’s our north star, guiding everything we do and ensuring we make a lasting, positive difference.

https://www.cds.co.uk/ (opens in new tab)

Company benefits

Company pension and life assurance scheme. Medicash health plan - online GP access, support services & discounted gym membership. Complimentary fruit, coffee, tea, and social drinks. Cycle to work scheme. Season pass loan for rail or bus travel.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

As CDS progresses and the Operations team grows, it is likely that in 18-months this apprentice will have a number of options ahead of them depending on the type of role they preferred, this might be HR, recruitment, finance, or general business admin. The team is currently very small so there will be many opportunities for growth and progression.

Ask a question

The contact for this apprenticeship is:

CORPORATE DOCUMENT SERVICES LIMITED

Jennie Read

recruitment@cds.co.uk

07969151236

The reference code for this apprenticeship is VAC1000319614.

Apply now

Closes in 22 days (Saturday 31 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply via our recruitment website: Jobtrain.

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