Information Communications Technician (ICT) Apprentice Level 3

Summary

Soar Valley College invites applications for a new apprenticeship within their IT team, supporting teaching and learning across the school.

Wage

£17,237.56 a year

Check minimum wage rates (opens in new tab)

We offer a range of benefits which will be discussed with you at interview stage

Training course

Information communications technician (level 3)

Hours

Monday - Thursday, 8.00am - 4.00pm. Monday - Friday, 8.00am - 3.30pm. Term time only (38 weeks) plus 20 hours holiday time.

37 hours a week

Start date

Thursday 21 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Soar Valley College currently operates within a Managed Service ICT contract but also employs its own ICT support staff and develops and maintains areas of technology outside of the contract (e.g. closed systems including servers, devices, wi-fi and telephony). The ICT Technician is part of the support team and acts as a first contact in respect of providing college staff, students and other users with technical support and guidance to maximise the use of ICT and associated technology. On a day-to-day basis, your tasks will include:

First point of contact for college users reporting equipment/service issues and to evaluate, prioritise and take appropriate action
Record and monitor issues/trends reported to ensure quality, service and contractual compliance, value for money and user satisfaction
Working with the Senior IT Technician and college management in the rollout of development projects, including liaison with external suppliers/providers
Train and support, as required, staff and students (individuals and groups) in the implementation and use of IT systems and equipment (including telephony)
Assisting all college users regarding password set up and changes and other data access/filter protocols
Assisting college staff in setting up equipment as requested, including assemblies, meetings, whole school and/or third-party events
Assisting the Senior IT Technician and college management in the maintenance and development of the college website and other electronic communication systems (e.g. plasma screens/IPTV)
Assisting with the maintenance and installation of hardware and software and providing general assistance to staff when requested (e.g. SIMS, Edexcel etc.)
Performing routine maintenance and repairs on devices and printers as required and troubleshooting equipment breakdowns

These are just examples of tasks and essentially your role as an IT Technician is to ensure the highest levels of teaching can take place by ensuring all equipment is well-maintained and functioning, and ready to use.

Where you'll work

SOAR VALLEY COLLEGE
GLENEAGLES AVENUE
LEICESTER
LE4 7GY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The accredited training will be delivered by Estio Training mainly remotely at Soar Valley College
Protected study time will be given and full support from your colleagues. You will also have one-to-one learning sessions with your tutor, again remotely by Teams
You will be assigned a mentor and a learning buddy to help you to succeed as it is really important to us
On successful completion of your studies, you will achieve the level 3 Information and Communications Technician Apprenticeship

Requirements

Essential qualifications

GCSE in:

English (grade 5-9 (A*-B))
IT (grade 5-9 (A*-B))
Maths (grade 5-9 (A*-B))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Highly accurate
Good time management abilities

Other requirements

Soar Valley College is committed to safeguarding and promoting the welfare of children. The successful candidate will be subject to Disclosure and Baring service (DBS) checks along with other relevant employment checks. If shortlisted you will receive a call from us so please check your phones on a regular basis for any voicemails or missed calls

About this company

Our school motto of ‘Aspire, Enjoy, Achieve’ is more than just words. It really does sum up our ethos; that of working with every individual to ensure they do the best they possibly can in a supportive environment rich with opportunities. More on this can be read in our prospectus, which is available on the school website www.soarvalley.leicester.sch.uk We are an outstanding 11-16 community, comprehensive school in the city of Leicester with approximately 1560 students on roll currently, and are heavily over-subscribed every year with more first choice applications than places available. Students come from very diverse ethnic, cultural and religious backgrounds, which contributes to our unique ethos. We have a fantastic team of staff who go to great lengths to ensure every child can and does succeed in education. As a school, we value effort above all else with students; all can achieve, and they do! The staff work very effectively together and achieve excellent outcomes for our students, of which we are very proud. Even more pleasing though, are the superb relationships we have in the school, between all, which make it a great place to work, and an excellent place to begin or continue your career. IT across the school is exceptionally well led by a dynamic and inspirational Director, also Head of Computer Science/IT, who started his career here as a technician, testimony to how we value and develop staff with potential, and the fact that staff want to stay. The technician support team is headed up by a very experienced and supportive member of staff, with two others plus an onsite technician from our managed service provider. IT facilities are excellent. As well as five dedicated IT classrooms, all subject areas have access to a suite of lapsafes and there is specialist equipment in music, art, media studies for example.

http://www.soarvalley.leicester.sch.uk (opens in new tab)

After this apprenticeship

The in-school team is excellent and the successful candidate will have the opportunity to learn from some superb technicians on site, as well as to experience a managed service through a national company.

Soar Valley is the lead school in an academy trust with other schools, which will potentially provide further opportunities, in our school and beyond. Whilst it cannot be guaranteed, previous apprentices have gained employment in the school and are still with us today!

This position offers individuals the:

· guarantee of working in a fast paced and exciting environment

· chance to develop skills and knowledge in a growing organisation

· opportunity to take on more challenging responsibilities

· potential for career development
support for additional technical qualifications

Ask a question

The contact for this apprenticeship is:

Soar Valley College

Sarah Cripps

sarah.cripps@saladskills.co.uk

The reference code for this apprenticeship is VAC1000319611.

Apply now

Closes in 19 days (Thursday 29 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents