Business Admin Apprentice

Summary

A great opportunity has arisen for a reliable, enthusiastic, and self-motivated individual to support JMH Partners with a wide variety of key administrative tasks across the business. Reporting directly to the 3 company directors the Administration Assistant will provide first-class administration support, managing a number of Adhoc duties.

Wage

£12,500 a year

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£12,500 - £16,000

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am - 4pm (30 hours per week. - Overtime Available

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Client Communication: Serve as the first point of contact for clients via phone, email, and in-person visits. Handle inquiries professionally and direct them to the appropriate advisor.
Appointment Scheduling: Coordinate and schedule client meetings, ensuring advisors’ calendars are managed effectively.
Document Management: Prepare, review, and manage mortgage application documents. Ensure all required documents are accurately completed and filed.
Data Entry: Maintain and update client information in our database with high accuracy and submitting mortgage applications to banks.
Follow-ups:Assist in following up with clients on required documentation and application status.
Compliance: Assist in ensuring compliance with regulatory requirements by maintaining up-to-date records and assisting with audits.
Administrative Support: Provide general administrative support to mortgage advisors, including preparing reports, presentations, and correspondence.
Coordination: Liaise with lenders, solicitors, and other third parties to facilitate smooth processing of mortgage applications.
Marketing Support: Assist with marketing activities such as managing social media accounts, preparing newsletters, and organizing events.

Where you'll work

Hoults Yard
Walker Road
Newcastle upon Tyne
Tyne and Wear
NE6 2HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period. This is a fully work based programme you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Communication skills
Customer care skills
IT skills
Number skills
Organisation skills
Problem solving skills

About this company

A newly established Mortgage Advice and Protection company operating under JMH Partners Ltd however use the Mortgage Advice Bureau as their network.

After this apprenticeship

Progression from the role can lead to various pathways within the business including furthering their learning and completing CeMap and becoming a fully qualified mortgage advisor with OTE earnings of £50k+

Ask a question

The contact for this apprenticeship is: