Compliance and Communication Apprentice

Summary

You will provide integral support for the timely and accurate entry, processing, and compliance of all externally funded contract documentation. This includes enrolment data, on programme (particularly online and digital), achievement and progression evidence in line with agreed KPIs and supporting funded revenue targets.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 09:00 to 17:30, with a 1 hour lunch break.

37 hours 30 minutes a week

Start date

Tuesday 10 June 2025

Duration

1 year 6 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Position expectations:

Having an eye for detail
Having the ability to challenge compliance issues in a professional manner
Working within a fast-paced environment, keeping the quality of the work we do
Working with other departments, supporting with the ever-changing funding expectations
Being able to provide solutions
Entering data from a variety of sources accurately and efficiently into relevant systems
Ensuring that all funding contract documentation is gathered, processed, and stored to ensure compliance with contractual obligations and wider audit requirements
Providing timely and accurate reports and data analysis from PICs and other relevant sources/tracking systems, supporting the production and accuracy of MIS performance dashboard data
Ensure all systems are updated as per internal processes and procedures
Completing compliance checks on files, ensuring all learner data is accurate and complete
Complying with the data protection rules at all times
Accountable for meeting funder’s deadlines and processes, complying with ESFA and OFSTED standards at all times
Support external funder audits as required, ensuring that files are reviewed diligently and workloads allocated as needed on a daily basis
Identify and support with implementing process improvements
Working on specific data provided each month, reviewing, investigating and chasing a solution
Ability to discuss any issues with learners
Having a good understanding of Microsoft Outlook and Word as a minimum

Self-development

Taking full ownership of all work assigned, ensuring it is completed in-line with agreed time frames and to company standards
Develop and maintain an in-depth knowledge of Apprenticeship requirements
Working alongside other teams within the company to achieve the overall goals of Parenta
Willingness to take on tasks that take you out of your comfort zone
Good team player and willingness to support others
Good telephone manner and the confidence to politely convey urgency to clients and learners
Able to communicate with all levels in writing and via the telephone
Ability to thrive on change and adapt accordingly
Ability to work under tight deadlines and to prioritise under pressure
High levels of accuracy, attention to detail and ability to identify even the smallest of errors
Good written and verbal communication skills
Good organisation skills with the ability to multi-task and manage changing priorities. Self-motivated and driven to meet targets
Embodies the Parenta 4C’s:
Demonstrates Commitment to goals and personal growth.
Not afraid to Challenge something that doesn’t work and confident to share new ideas
Works Collaboratively with others
Connected to and passionate about your profession and Parenta’s vision

Where you'll work

1st Floor Stratford House Waterside Court Neptune Way Medway City Estate Rochester ME2 4NZ
ME2 4NZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will have an assigned Educator from Heart of England Training.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Parenta: powering early years settings across England! Unleash innovation with training, management software, free recruitment, & fully-funded apprenticeships.

https://www.parenta.com/ (opens in new tab)

Company benefits

There will be a chance for some work from home days but that will depend on the business needs.

After this apprenticeship

It is hoped but not guaranteed a full time offer of employment will be given upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Louisa Barby

Apprenticeshiprecruitment@hoet.co.uk

01788568425

The reference code for this apprenticeship is VAC1000319518.

Apply now

Closes in 21 days (Friday 30 May 2025 at 11:59pm)

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