Property Services Apprentice

Summary

To assist the Property Services Department in providing a property records service to other officers, Members, the public & outside bodies plus assisting in the management of Council owned property. As part of the role, you will be providing a customer service to the Council tenants of non-housing property, including commercial lets & beach huts.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday to Thursday - 8:45 am to 5.15 pm Friday - 8.45 am to 4.45 pm With 1 hour for lunch each day.

37 hours a week

Start date

Monday 7 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To assist with the maintenance of the Council’s property records for all property owned or leased by the Council and to help undertake regular reconciliations of the records including the lease register and periodic income register.
To provide customer service support to the Council’s non-housing tenants, including commercial lets and beach huts.
To assist with the rationalisation of the Council’s stored property deeds and documents.
To help to provide advice and information on the Council’s land and property portfolio to other departments, Members and external agencies including research with ownership issues.
To communicate with the Land Registry by post and electronically and for queries from other departments.
To provide administrative assistance and support to all members of the Property Services Team.
To undertake scanning, filing, photocopying and general office duties.
To answer telephone calls, take messages and deal with routine queries as appropriate.
Assist in updating and maintaining departmental databases as appropriate.
To be responsible for the distribution of incoming post from the postal hub and the administration of external outgoing post and documents.
Other duties as required.

Where you'll work

Northbourne Depot
Clacton on Sea
Essex
CO15 6AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TENDRING DISTRICT COUNCIL

Your training course

Customer service practitioner (level 2)

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What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

On the job training in management of commercial leases, Council processes on dealing with property transactions and administration functions relating to land and property management.

You will be working towards a Customer Service Practitioner Apprenticeship Standard at Level 2.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment. A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Requirements

Essential qualifications

GCSE in:

English (grade 4 - 9 (A-C))
Maths (grade 4 - 9 (A - C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Work Under Pressure
Good Time Keeping
Ability to Meet Deadlines
Flexibility
Enthusiastic
Punctual

Other requirements

The role may involve long periods of work on a computer and external visits to various land and property across Tendring.

About this company

Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Career progression will be dependent on vacancies coming up within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.

Ask a question

The contact for this apprenticeship is: